Bloggers versus Journalists

Got a pretty full week unfolding with new project work and some month-end deliverables. Just got time for a quick post now, and wanted to share this one from Pat Phelan.

We follow each other's blogs as best we can, and his latest post touches on a topic that's near and dear to my heart. It's an ongoing item for me, and is a great read on the fine line between bloggers and journalists. So much territory to explore here, and the comment thread brings many of these sub-issues to light.

I have enough trouble clarifying to people that blogging is not what I do, but like journalists, analysts are a different breed when it comes to getting your ideas across. For both breeds, there's an inherent expectation that your work is supported by the things that give it legitimacy - accuracy, validation, objectivity, professionalism, etc. It's just so hard to pin this on bloggers whose vocation is something else - software developer, product manager, PR, entrepreneur, investor, etc. Of course there are loads of people in these spaces whose blogs set the standard for everyone else - but those hallmarks are not necessarily expected in their line of work. Some do, and some don't. And to be fair, that's also true for my tribe - journalists too, of course!

So, you don't always know what to expect there, unless you really know the blogger as an individual. That's easy to do within your inner circle, but it sure gets a lot tougher to do when trolling the broader blogosphere. Plenty of diamonds in the rough out there, but it takes effort to find them.

I'll leave it at that for now - too many ideas to riff off of, and I got things to do - as do you, for sure. The main thing is to draw attention to Pat's post - and his blog - and by all means, join the conversation.


Technorati tags: Pat Phelan, Jon Arnold, blogging

September Media Roundup

After a pretty quiet summer work-wise, new projects kept me busy last month, and will keep things going for a while yet. Project work aside, I managed to remain visible with the media, and turned up in a handful of stories.

Iristel's IP Mobility offering

Mitel/InterTel deal revisited

"Bell's Customers Left Wanting For Information"

VoIP market outlook

Note - soft copies available where online versions not accessible.


With conferences gearing up again, that means press releases and launches, and my comments were cited in a few places...

Jazinga's launch

Mobivox's PL launch

XConnect/Acme Packet SPIT solution

U4EA's wireless LAN launch for SMBs


I'm also a contributor to TechTarget.com, and had a few citings in their Ask The Expert column...

Using VoIP for overseas calls

Mobile VoIP on smartphones

Why bother with VoIP?

Using Skype for business


Finally, both of my September Service Provider Views columns on TMCnet were well received, so I know people are reading these things...

Is VoIP Dead?

Making Voice a Killer App




Technorati tags: Service Provider Views, Jon Arnold

Change is Coming - Watch My Blog

Can't say any more than that right now, but I've been working on some changes that are a little more Analyst 2.0. Should have more news in the next few days. Back to work.

Technorati tags: blogging, Jon Arnold

Media Summary - August

August is a pretty slow month all around, so I didn't engage that much with the media. That said, I did manage to turn up in a few places, as well as publish my bi-monthly column, Service Provider Views for TMCnet.

- Chicago Sun-Times - Ifbyphone profile story

- IT World Canada - Q9 Networks privatization

- Ottawa Business Journal - Espial outlook in IPTV market

- Service Provider Views - "Ribbit - Why BT's $105 Million Was Well Spent"

- Service Provider Views - "Platform Play Updates - Solid Proof Points for Service Providers"


Technorati tags: J Arnold & Associates, Jon Arnold

Luca's New Blog - Bigger and Better - More Analyst 2.0

Back to work everybody! Lots to do, and I wanted to get a quick shout-out here for fellow blogger Luca Filigheddu. He's got a great blog that I've been following for a while, and I'm really looking forward to meeting him again at the IT Expo in two weeks.

My message here is to let you know that Luca announced his new and improved blog on Friday, and I haven't seen much buzz - so I'm doing my part to make sure you know about it.

Luca has taken a bold and ambitious approach here, with a very 2.0 style format. He's shifted focus from the serial approach to posting like most of us do. Now he's gone to more of a portal format that looks more like CNET, with posts categorized by topic, and the green color scheme looks a bit like TechCrunch. These are good sources of inspiration here, but the main thing is that Luca is taking a broader approach to blogging. There's a lot more content now, but being a one-man show, Luca can only cover so much ground.

He's producing more posts himself, but is also drawing from other sources to add more news-oriented content. So, it's a much richer experience, but man, I don't know how he's going to keep this going. This is not a GigaLuca type operation, and I have no idea if he's getting much in the way of paid sponsorship.

Recognizing this, he's open to guest postings, and I've already put my hand up to contribute. So, there's a call to action, folks. If you're a Luca fan and would like a Euro platform to share your wisdom, he's waiting to take your post.

Two parting comments...

1. Next time around, Luca, save big news items like a re-launch for a Monday. Friday is pretty tough for getting attention, esp going into Labor Day weekend. Of course it's hard to compete with mega stories like Google Chrome today, but you can't predict the news. Anyhow, I had to smile seeing Alec Saunders's post this morning about what happened when they decided to release new code last Friday - not fun!

2. On a brighter note, what Luca's doing here lines up nicely with the Analyst 2.0 idea that Andy Abramson addressed the other day, and I followed up on. Luca isn't an analyst per se, but his new approach to blogging very much personifies what the new generation of pundits is starting to look like.


Technorati tags: Luca Filigheddu, Analyst 2.0, Jon Arnold, Alec Saunders, Andy Abramson

Analyst 2.0 - I Like That Term - Thanks Andy

I had to smile when I saw this post from Andy Abramson this morning.

The topic was about Yankee Group laying off 20 analysts, which is not a good news story, but Andy captured the essence of what it really means. I wasn't aware of the news as I don't have that much day-to-day contact with the U.S. analyst community. For the most part, indies like me are invisible to these firms, but at times like this, I'm happy to be in my shoes rather than theirs.

As Andy notes, the economics of traditional analyst firms are becoming undone by the very technology they make their money analyzing - in much the same way as traditional media such as newspapers. It's becoming increasingly difficult to place a value on information, especially when it has a shelf life of about a day, and I don't how you can make money these days purely being in the information business.

The real money is made turning that information into knowledege and insight, and that's what analysts get well-paid to do. However, the business model around selling big, printed reports that take 6 months to produce has become outmoded, and as the value of information shifts to how up-to-the-minute it is - as opposed to being more strategic and reflective, i.e. less time-sensitive - analysts are becoming expensive overhead rather than revenue generators and value creators.

In short, some of the most useful information/knowledge/insight comes for free and comes from blogs. Even though analyst firms have embraced blogs, you still have to sell something at the end of the day. It's a challenge we all face, but these tools allow indies like me to compete successfully against these big firms.

So, thanks very much Andy, for connecting the dots and turning a blip of a story about Yankee into a more interesting Web 2.0-style piece about analysts. Yup, I agree, he's talking about Analyst 2.0, and I'm very glad to see Andy include me in his list of indies at the vanguard who are personfying this new breed. And to return the favor, I will unabashedly say that Andy's agency, Comunicano (that's 1 "m" folks, not 2) is truly PR 2.0, and is great model for that space to be following.

Signing off for now - happy Labor/Labour Day!

Am tempted to post about Obamania after last night - too busy for now. Any good blogs/posts about this out there?


Technorati tags: Yankee Group, Andy Abramson, Jon Arnold, industry analyst

Mobile Roundup Squawk Box Podcast

Just a quick note to say Alec Saunders has now posted the podcast of yesterday's Squawk Box session.

We had a mobile roundup session, and I was able to log in and participate. Mobile VoIP has been a hot topic lately - and I've been posting about it - so it was a lively forum for everyone to weigh in on.

So, if you're following things like mobile VoIP, the iPhone, Android, smartphones in general, and the latest N Series phones from Nokia - and want to hear what a lot of smart, connected people are thinking, the podcast will be worth a listen. It's about an hour long, though, and you can download it from the link on Alec's post - here.


Technorati tags: mobile VoIP, Alec Saunders, Jon Arnold, Squawk Box, Calliflower

Carl Ford 3.0

Carl Ford is one of my favorite people in this business, and few people make more of an indelible impression than Carl. He has long been the Mutt half of VON's Mutt and Jeff combination, and one of the first questions that came to my mind with the demise of VON was what would Carl do?

For better or worse, Carl is not shy, and most of us have stayed in touch via his various Facebook pages, and he's been working his network to keep busy in this brave new world. Like me, he's got a bunch of things on the go, and with an unparalleled network of industry contacts, Carl has many avenues to pursue.

I'm just doing my part here to help keep Carl in the spotlight, just in case you were wondering what he's been up to. So, I've got three things to share, and on all these fronts, I'm sure Carl would be happy to hear from you.

First - for everyday musings, there's Carl's blog. You can find the link on my blog roll, or if that's just too much bother, here it is. Also - for more occasional commentary, Carl is a contributor for Fierce VoIP, which is a great forum for us indie types.

Second - Carl's portal - we all have to have one, right? - thevoipsme.com. A bit of an odd name - and not to be confused with voipsme.com. So, either use the link, or don't forget to include "the" in the name if you're typing this out the old fashioned way.

It's definitely worth checking out. First, you'll find a parallel blog on the site that includes news items and podcast interviews that aren't on his personal blog. He's going to be doing one with me and my son Max about the iPhone later this week, so stay tuned for that one.

Two other important items to note on Carl's portal - the SME VoIP Alliance, and VoIP Blogs. The first is a networking resource for those of us focused on the SME VoIP space, and the latter is an expansive directory of top VoIP blogs. Pretty self explanatory, I know, but they're pretty useful resources. You can find me in both places, but fyi, the blogs portal is a bit tricky to navigate unless you're an experienced Mac or iPhone/Touch user.

Third - you can file this under "believe it or not" if you like, but hey, life goes on. I'll be seeing Carl again a month from now at TMC's IT Expo. Yup. Like me, he's moderating a session on SMB, and possibly others. Six months ago, this would have been as likely as Microsoft being invited to speak at a Google event. His session is titled "Making the Business Case for VoIP", and takes place just before my session on the Thursday of the conference. Can't wait!

So, in a nutshell, those are three things that more or less say "Carl 3.0" to me. We're all in this together, folks, so I'm happy to update the world, and am really looking forward to seeing Carl in September and supporting his initiatives along the way.



Technorati tags: Carl Ford, VON, Jon Arnold, thevoipsme.com, IT Expo

Internet Telephony Expo - Will You Be There?

TMC's Fall edition of the IT Expo is just over a month away, and it's time to start talking it up. The IT Expo West 2008 will be in Los Angeles, and runs from September 16-18, and you can immerse yourself in the program at the event website.

The IT Expo has truly been a survivor and is still one of the best horizontal telecom events around, especially for the enterprise and SMB market. There is a healthy list of keynotes from market leaders, and it's especially nice to see Jonathan Christensen from Skype in that mix. Skype is certainly making strides in the business market, and it's great to see TMC adding disruptors like Skype to the program.

I'll be moderating a session on SMB VoIP on Thursday at 2pm, so please come see us if this topic is of interest. We've maxed out with six speakers from BandTel, Broadvox, Phone.com, M5, Packet 8 and VoSKY. That really covers the bases, so this should be time well spent.

Long-time industry colleague Ari Rabban will be speaking for Phone.com, and they present a really interesting solution for those looking for a web-based, hosted approach to voice services - either home or business. Ari also authors the Phone.com blog, and had a nice Q&A with TMC's Rich Tehrani the other day about his outlook for the market - it's a good read.

I'll have other posts leading up to the Expo as things develop, and as my other plans fall into place.

Until then, I'd also like to do a shout-out to welcome TMC's Dave Rodriguez to the blogsphere! Dave has been a strong advocate for me with TMC and it's great to see him blogging now. Looks like he just got going this month, and with cable being his focus, his blog is aptly titled Cable Content Connection. So far so good, and it looks like another nice addition to TMC's stable of blogs.


Technorati tags: TMC, IT Expo, Jon Arnold, J Arnold & Associates, VoIP, Ari Rabban, Dave Rodriguez

Post-Vacation News Roundup - XConnect, Jajah, Mobivox, Fonolo, magicJack

Things always happen when you're on vacation, so I'm just catching up on industry news now. Didn't seem to miss a whole lot while I was gone, but I wanted to note four items that have just hit the market in the past couple of days.

They're all different and probably warrant separate posts, but I have too much new stuff to move on to, and wanted to at least give them some attention. So, in no particular order, here are some items that you should be aware of, if not already through other sources.

Item 1 - XConnect

On Wednesday, XConnect announced some breakthrough news on the peering front. XConnect has developed a peering solution for cable operators in the Netherlands, and as far as I know, this is the first of its kind in the industry. This stems from XConnect's big win back in 2006 to handle all the peering among Dutch cable operators. By routing all this traffic across a common platform, the cable operators in effect create an alternative to the PSTN that could largely bypass the local telcos altogether. This was a great proof point for VoIP and the ability for a commercial peering solution to work on a reasonably large scale.

The big news now is that XConnect (along with partner Kayote Networks) has achieved interoperability with the Nokia Siemens hiQ VoIP platform. This builds nicely on XConnect's 2006 peering win, which led to the development of SIPX, the Dutch SIP Exchange project for cablecos. With Nokia Siemens being so strong in the EU, and cable penetration being 97% in the Netherlands, this news means that cable operators have a pretty complete solution for VoIP. Not only is this great validation for XConnect's vision, but it allows cable operators to offer true end-to-end SIP-based VoIP. This should translate into a superior offering, not just in terms of more affordable service for subscribers, but a better quality experience, especially with high fidelity voice codecs and video telephony.

Item 2 - Jajah and Mobivox

On Wednesday, Jajah actually had two really cool announcements. First is Jajah Babel - wow, this is neat. Released just in time for the Beijing Olympics, this service provides real time translation from English to Mandarin (and vice versa) on the phone. Of course you need to use Jajah's platform, but it's not hard to imagine how popular this is going to be over the next few weeks! Let's not forget that Jajah is now running Yahoo's voice platform, so they've got a pretty large global market at their disposal, and like the Tower of Babel, this will no doubt be the first step towards adding other languages and getting everybody talking to everybody. Just when you thought voice was getting boring.

Jajah also had a second announcement, this one being a partnership with Mobivox, a Canadian company I have followed for ages. This one is a bit smaller scale, but still pretty interesting. Not to confuse you, but there are two stories here. First is Mobivox's move to partner with Jajah to be the platform for their own offerings. Second is Jajah's launch of their Concierge service, which uses Mobivox's voice recognition technology to enable voice-activated telephony. This will be a handy value-added feature for operators using Jajah's platform, especially when targeting mobile users. As the press release notes, states like California now require hands-free calling in the car, so it's easy to see where Concierge will be of value. Sounds like a good partnership to me.

Item 3 - Fonolo

Yesterday, Toronto-based Fonolo announced the release of its API at the ClueCon developer conference in Chicago. The developer community is really the beta audience for Fonolo, but the early reactions - there and just prior to ClueCon have been just great.

Check out this post from The Consumerist for a starting point. Andy Abramson's Fonolo post provides more detail along with links to other industry responses.

If the term "Deep Dialing" is news to you, it won't be after reading this, and I guarantee that you'll get the idea right away. I'm not going to spoil this and tell you here - just read it and see for yourself. Then, go ahead and sign up for the beta yourself. I've been using it a bit, and it's pretty cool. This is a definitely an application everyone has a use for, and I'm pretty sure it will be finding its way into a telco near you, hopefully by early 2009.

Item 4 - magicJack

If you follow my blog, you may recall my post about magicJack back in early June. I provided my candid thoughts after learning about it following a magicJack story I was interviewed for. It has turned out to be one of my most enduring posts, as I'm still getting comments about it - both pro and con.

Anyhow, I smiled broadly when I saw that colleague Thomas Howe put up an even more candid post about magicJack while we were away on vacation. Looks like magicJack is in the midst of a big TV campaign, and Thomas just couldn't believe what he was seeing in their ad the other day. So, if you liked my post, you'll really like his! The Analyst in me can't help but try to be balanced, whereas the Engineer in Thomas sees things more black and white - that is, all problem and no solution. Read 'em both, and tell me what yout think - I'd love to keep this dialog going.


This sure has turned into a long post, but now you're up on all the news that's keeping me up at night.

Disclosure - I am an Advisor to both XConnect and Fonolo, but in all fairness, I'm not the only one out there blogging about these news items.

Technorati tags: Jon Arnold, XConnect, J Arnold & Associates, Jajah,Mobivox, Fonolo, magicJack

Vacation Time - Back August 7

Gotta take a break every so often, and it's time now. We're off on a driving trip for a few days through New York state, with the first stop being Cooperstown. It's just part of the great American sports experience, and we're looking forward to going back.

We went there in 2007, and I did a full posting about that visit here. If you're a baseball fan I think you'll enjoy that. Having done the full treatment then, I don't plan on doing another big post this time around.

That said, I'll be off the blogs, and pretty much off everything until we get back August 7. If you really need to reach me, email is the way to go.

Editorial Advisory Board Appointment - Business Trends Quarterly

Business Trends Quarterly is a pretty worthwhile publication, and is a great read for content from the analyst community across a wide range of business and technology issues. I've contributed to BTQ a few times and have posted about them before.

I was recently invited to join their Editorial Advisory Board, and this has now been posted on their website. It's a nice form of recognition, and it gives me a bit of a hand in guiding their future coverage of hot topics.

Social media is one of these, and I just submitted an article about this and will be posted soon on their website. I'm told they have a big website re-do coming shortly, so they're holding off publishing the new content until it's launched. If you don't follow BTQ, I'll be sure to post about this when it's ready.


Technorati tags: Jon Arnold, Business Trends Quarterly, J Arnold & Associates, social media

Unified Communications - is it Happening? Sheryl and Ken Have the Answer Tonight

This is one of those one-thing-leads-to-another posts.

I'll start at the beginning, then work up the action item, and why you should tune in to Sheryl and Ken's Stardust Radio program - tonight at 9pm EST - to dispel the "myths" of Unified Communications.

Here we go...

On July 9, fellow industry watcher Carl Weinschenk had a thought-provoking post on his IT-Finance Connection portal about "the case against VoIP". That should get your attention, right?

Carl made some good points, but it wasn't totally convincing in my books. I followed up with a post to add my take - a bit more pro-VoIP - as well as to draw some additional attention to his post.

I also couched the topic in the broader context of Unified Communications, which in my mind is a bigger story. That, in turn, caught Ken Camp's attention. On Thursday, he had a lengthy, informative post on his blog about the whole UC topic, including a reference to my post. So, now Ken and Carl have two degrees of separation via the blogosphere.

Included in Ken's post is an invite to join him and his partner Sheryl on their radio program tonight at 9pm EST. I have a dinner tonight and may not be back in time, but I urge you to listen in, as I'm sure they'll have some very engaging dialog about UC. And if you can't, there will be a replay available, and no doubt Ken will be sharing that on his blog soon enough.

CODA - if you're interested in more of the dialog around this, Mitel's Simon Gwatkin left a notable comment on my blog post Thursday. Basically he says that lots of SMBs are showing serious interest in UC, but there's also a very real "wait and see" attitude out there for UC to become more proven.


Technorati tags: Ken Camp, Jon Arnold, Unified Communications, VoIP

How to Stay Productive on the Road

Andy Abramson is widely regarded as one of the top bloggers in our space, and I cite him regularly. He's on the road again, this time on a two week European tour of duty, and his blog provides a great chronicle of the sights, sounds and tastes he's experiencing.

Aside from the travelogue posts, I really want to share one of his posts from Monday, which I only just now had a chance to review. For anyone who travels on a regular basis, his Global Nomad post is a must-read companion guide for staying productive. Andy's been living this life quite a while and is a great test case for anyone who wants or needs to use all the tools.

While many of the companies he cites are clients, that's besides the point. They're clients for a good reason. Andy lives the life they're catering to, so aside from helping them become more successful in the marketplace, he truly relies on their products/services for his everyday needs.

All I can say is read it for yourself, and I guarantee that if you travel regularly, you'll be nodding your head as you go through the list of all the great apps and services he's living and dying by. And I'm sure you'll you find a few new ones, which is really the payoff here. Andy sees it all, and he uses it all, so if you want to shorten the learning curve on how to be a global nomad, this is the post for you.

Technorati tags: Andy Abramson, Jon Arnold, travel, VoIP

Alltop - My Blog Added to VoIP Blogs Category

Many of you know Guy Kawasaki, and if you don't, you should. He's on my blog roll and I've blogged about him a few times. Guy always has a lot of interesting things on the go - and his books are highly recommended. The latest thing I've come across that he's involved with is Alltop.

What is it? Well, it's another blog aggregation site - in this case, "all the top" blogs and news sources for a variety of categories. Their team picks what they feel are the top blogs in each category, and each is featured in a microsite. For each of the blogs, there's a running feed of the most recent posts. This makes it a pretty convenient place to get all the latest from the top sources within a given topic. Of course the quality is only as good as the blogs they've chosen, but that's no different from any of the other industry blog lists out there.

There are dozens of categories at Alltop, and VoIP is one of them. Alltop launched in March, and they've been adding all kinds of topics, including other topics of interest to me, such as Canada, Hockey and Baseball. I've got a fair bit of exploring to do here - and am sure you'll enjoy poking around too.

The Alltop VoIP microsite launched last week, and I'm pleased to say that my blog has been included. Thanks Guy! It's great to be in this grouping, and there are lots of familiar and worthy blogs there as well, including Andy Abramson, Alec Saunders, Garrett Smith, Tom Keating, Skype Journal, Jajah Blog, along with news sites like VoIP News and Fierce VoIP.

So, if you're not RSS'g these blogs already, Alltop's VoIP site is a pretty good Plan B. Because it's so new I expect to see other blogs added, and if Alltop starts drawing good traffic and feedback, perhaps they'll add some other telecom/tech topics. They do have sites for Gadgets, Social Media and Mobile, so they are on this track already, and perhaps others are in the works. Check it out!


Technorati tags: Alltop, Jon Arnold, VoIP blogs, Guy Kawasaki

June Media Roundup

Not sure why I didn't do this sooner, but I've been wanting to post a monthly roundup of my recent media citings. A number of people keep mentioning articles where they see me cited, and sometimes I'm not even aware of them.

I try my best to post media citings in the right column of this blog page, but also thought it might be helpful to summarize recent citings in one post. June was a particularly busy month for being quoted in the tech/telecom media, as I was included in stories in both the U.S. and Canada, along with a TV appearance.



Business Week - "Home Phone Service for $10 a Month?"

BNN TV - RIM's Earnings/Outlook for Smartphones

ITBusiness.ca - "Cisco's Former Number Two Becomes Avaya's Number One"

ComputerWeekly.com - "VoIP Supplier Guide Essentials"

Macworld - "Wireless Broadband to Drive iPhone 3G Sales"

U.S. News & World Report - "Look Out, Vonage. Here Comes magicJack"


Technorati tags: Jon Arnold, J Arnold & Associates

The Future of Home Phone Service - Ari Rabban

For long-time VoIP followers, you'll likely know Ari Rabban. I've known Ari from my earliest days of tracking VoIP at Frost & Sullivan. He was with industry pioneer VocalTec for many years, and most recently is the CEO of startup Phone.com.

The company has an interesting pedigree, and I'll leave that for you to discover. My post is more about shining some light on Ari and what the company is up to. They recently launched a corporate blog, and I want to steer you to Ari's latest post.

In this post, Ari talks about trends he's been seeing to support the notion that landline telephony isn't going away as fast as you may think. Sure, there's a strong trend towards wireless substitution, but his point is that much of the landline loss hitting the incumbents is going to cablecos, not wireless operators. Furthermore, he points out to the launch last week of the @Home landline telephony service from T-Mobile. This made a splash not just because of the low price - only $10/month for qualifying customers - but because it's coming from a mobile operator.

Of course, Ari would be remiss not to also mention his own company Phone.com, and in this case it's quite appropos. I've been trialing their Virtual Office service a bit, and it's a great alternative for small businesses, plus they have Home Phone as a residential offering. By all means, you should explore their offerings - they're a great example of how effectively landline services can be provided via the Web.

So, the main takeaway here is that landline telephony isn't going to disappear, and that when packaged right, VoIP can provide a lot of value. I still think voice is still a race to zero, but we're not there yet. As long as that's the case, I agree with Ari that there will still be a viable market for lower priced alternatives for voice service.

We all know how hard it is for any pureplay VoIP provider to make money, so the challenge is to maintain low operating costs and reasonable customer acquisition costs. In that regard, that's where the Web-based model of Phone.com comes into play, allowing them to be a low cost provider. Once that's in place, it's really a marketing issue, and that's where the Phone.com namesake comes into play. In the world of Web marketing, that's a key part of their brand, and from what I'm hearing, it's working pretty well. This is a different model, for sure, but in a Web 2.0 world, it just might work. I for one sure hope so, and to see for yourself, I'd suggest you RSS their blog.


Technorati tags: Phone.com, Jon Arnold, Ari Rabban, VoIP

Technical Difficulties - Please Stand By

For those of you who know me well, at some point you've heard me talk about how my relationship with technology is not always healthy.

Well, today has probably been the worst example of this ever. If something goofy or never-happened-to-anyone-before can occur with technology, just put it in my hands. I guarantee within 5 minutes, I'll have cracked the silly code that no Engineer could possibly envision.

Ready for this???

As a matter of course, bloggers get their share of trashy comments and trackbacks, and I'm pretty good about cleaning these out a couple of times a day. Well, that's what I set out to do this morning --- and all it took was 3 harmless keystrokes and boom! Just like that, my last 75 blog posts were deleted. Somehow the deletions got done for the blog posts instead of the trackbacks.

Three and a half months of daily blogging flushed away with 3 keystrokes. I'm not going to repeat or elaborate, but let's just say it's thrown off my day a bit.

I've been trying things off and on in between everything else that's been keeping me busy today, but so far, no luck. The posts have disappeared from the server and now from the blog itself, which you are reading now.

So, apologies if it looks like I've taken a long blogging break, or you've been trying to find my recent posts.

Three keystrokes - that's all it took. Can you believe that? For something that could be so monumentally destructive, you'd think Movable Type might have the standard "Are You Sure?" popup to alert you before making that final fateful entry. How about "Are You Freakin' Crazy?" - wouldn't that be a more suitable warning? Whatever.

In the wake of this mini-calamity, though, I'm not about to walk into heavy traffic or anything drastic to end it all in the true romantic style of a doomed writer. There is likely a silver lining that may save the day yet. I've got no online trace of these posts, but I did manage to retrieve them in my cache and make backups as Word documents.

So, with a little help from my friends, I'm hoping to get these posts restored, at least to this blog site ASAP. Until then, please bear with me, and hopefully we'll get things back to where they were soon.

Onwards....

Max's Updated Blog

Well, here's the new and improved Max Arnold blog. My oldest son and geek-of-the-house has been blogging for a while and he's just taken things up a notch.

Max has gotten the blogging bug lately and has showed it first by giving his blog a re-do. It's got a whole new look and feel - not that easy on the eyes - but pretty sleek. You be the judge.

Second, he's been adding a fair bit of new content lately, based mostly on his revolving door love affair with smartphones. Over the past few months he's gone from using the iPhone, the Nokia e61i, the BlackBerry Curve 8320, the Samsung BlackjackII, and now it's back again to the iPhone. Have you got that?

Anyhow, he's been writing reviews for each of these, with his most recent post being his take on the just released Apple iPhone 3G. Max's writing has been steadily improving, and I think you'll agree his views are more advanced than

most 15 year olds.

He's also started using Twitter, and with school ending this week, I think he'll start becoming a power Twitterer (is that a word?) pretty soon.

So, I'm just puttig the word out that Max is blogging more regularly now, and I'd urge you to check it out, especially if you're a fan of smartphones - and a smart guy.

Technorati tags:

Max Arnold, Jon Arnold, iPhone, Twitter

Thomas Howe Writing now for Fierce VoIP

Am on the go a lot this week, and I'm trying to keep up with my posts as best I can. I was offsite most of the day, and it looks like the tech space is drowning with reviews and blog posts about the iPhone launch, especially here in Canada where we finally get the iPhone legally starting July 11. Well, I didn't tune in to Apple's launch, but have seen enough posts and have spoken with the media a couple of times. But I'm not about to post - enough has been said already, and I really don't have much to add.

What I do want to say here is a shout-out for colleague and fellow blogger Thomas Howe, who is now contributing to Fierce VoIP. Was just speaking with him, and didn't realize until now that he was doing this.

His debut article ran on May 28 and is titled "Congratulate Failure". I for one am glad to see him get a wider forum like this, which will allow Thomas to get his 2.0 message beyond our inner circle of bloggers. His article talks about the recent demise of startup Jangl - many of whom have since gone to work for Jajah. The more important message around which the title of the article revolves is that failure can be a good thing.

In the new world of "Telco 2.0" - or whatever else you want to call it - the name of the game is innovation. I agree with Thomas's view that it's a sign of health that companies like Jangl come and go. Not everyone is going to make it, but if you don't succeed, try and try again. There is tons of opportunity for 2.0 applications, and we'll see lots more failures along the way. But we'll also see lots of successes - some will be ho-hum, but some will be spectacular, and if you follow where Thomas is going, you'll see why it's a great time to be an innovator in telecom.

So, welcome to the publishing fold, Thomas, and I look forward to your upcoming articles!

Technorati tags: Thomas Howe, Jon Arnold, Fierce VoIP, Jangl

VoIP Now - Am On Their "Top 100" Telecom Blogs

I'm having a good week. Yesterday, VoIP Now posted its list of Top 100 Telecom Industry Blogs.

Not sure why this list is coming out at this particular time, but it's always a good time be included in these things. Am happy to say that my blog made the list, and is in the group of 24 blogs categorized under VoIP. The blogs are listed alphabetically, so there's no rank-ordering here. They've wisely stayed away from that, so I guess they like us all, which is fine by me.

The top 100 blogs are spread out over 7 categories, of which VoIP is the largest. There are a few anomalies to the list and the groupings, which I've shared with VoIP Now, but I'll just leave it to you to make your own assessment. On the whole, the list includes just about everyone I can think of, but I have passed along a few who are conspicuous by their absence. By all means, have a look, and feel free to do the same.

If you follow my blog, you'll know that I also got a #1 rating the other day from Blogged.com, so I'm on a bit of a roll right now. No industry list is perfect, but it's great to get some recognition from more than one place. Good things often come in threes, so maybe there's another list coming around the bend...

Technorati tags: Blogged.com, Jon Arnold, telecom blogs, VoIP Now

Posted by jonarnold at May 8, 2008 08:57 AM

Holy Moley!!!

Fantastic news!!

(hug)

:-)

Posted by: jules at May 8, 2008 01:39 PM

Blogged.com Rates My Blog #1 for Telecoms

I was contacted the other day by Blogged.com, saying that they've been following my blog, and it looks like they like it. So, I've got two pieces of good news to share on that front...

1. Blogs are rated out of 10, and mine rated 8.3. This puts it in the "Great" tier, which is the third highest tier, behind "Excellent" and "Superb".

Only the top, top blogs get the Superb rating, which is a perfect 10.0. How hard is that to get? Well, they've tracked and rated 17,149 blogs under the "Technology" banner, and only 2 rated Superb. One is TechCrunch, which should be pretty familiar to readers of this blog, and the other is WiredScience (from Wired magazine), which is a bit off-center from my day-to-day coverage. Following "Superb", anything between 9.0 and 9.9 is "Excellent", and "Great" covers blogs with a rating between 8.0 and 8.9.

2. My blog is rated #1 among all the Telecom blogs they're tracking. Telecom is a tiny subset of all the Technology blogs, and only includes 84 blogs. While there are roughly 550 "Technology" blogs with ratings higher than my 8.3 rating (hey, I'll take that among 17,000+ total blogs!!!), there aren't any rated higher among Telecom blogs - I'll definitely take that.

There are a few familiar blogs in this category for what it's worth, including VoIP News, Jajah's blog, Brough Turner and IP Business Magazine. These are all pretty good blogs, so I consider myself to be in good company, and it's great to get such a positive rating among this crowd.

So, what does this mean? Lots of ways to look at this. First, it's great to be recognized at all, and second, it's also great to get a solid rating amidst so many good blogs and bloggers. If you're curious, I urge you to scan through the top blogs, whether the Telecom blogs, or the massive list of over 17,000 Technology blogs. The list of Tech blogs is as interesting for who is there and who is not. I had a quick scan of the blogs with ratings of 8.3 or higher, and aside from TechCrunch, I really only found 3 that I follow regularly - Jeff Pulver (9.2), Ken Camp (8.7) and Tom Keating (8.3). Interesting, huh???

How do they rate these blogs? Well, I can only go by what the website says - the ratings are done by sector-specific editors, and they base these on four criteria: "frequency of updates, relevance of content, site design, and writing style". As you can see from the site, all readers are welcome to rate these blogs, but I'm not sure how much impact these ratings have on the editors.

You can also suggest other blogs for evaluation, which is great since I suspect they're missing quite a few very good blogs that we all follow regularly. I haven't explored the Tech blogs rated below mine, so there could well be many familiar blogs there, so I urge you to look for yours if you're wondering. Are there better telecom blogs out there than mine? Absolutely. Blogged.com is a work in progress, so by all means suggest other blogs you'd like to see them rate.

For someone like me, Blogged.com is a good story. As you may know, my blog is 100% content-driven - there are no banners, ads, sponsors or Google links. As such, my traffic is minuscule compared to most - if not all - the bloggers I follow, and I suspect my blog is invisible to a big swath of the market. I'll never generate the kind of traffic that most bloggers have, and I concede that my following will be small, but hopefully loyal.

Furthermore, I'm a writer at heart, and take a lot of care in what I say and how I say it. I'm at ease saying that most bloggers are not great writers, and their notoriety comes from other competencies. So, I like what I see with Blogger.com, as their criteria is based more on what the blogger is creating rather than how many people link to them, or how well their blog is search-optimized.

So, who is Blogged.com? Well, I've been asking the same question myself. Their site launched in February, so it's pretty new, and you can read a brief review about them here from Webware's Rafe Needleman.

For those of you into social media, what makes Blogged.com different from things like Technorati is that it's based on expert evaluation of the content itself as opposed to key words or tags embedded in the content. It's a bit like Digg in that it makes use of crowdsourcing - a big buzzword in social media - which draws on input from readers to gauge the importance and relevance of a blog within its peer group. So, it's very Web 2.0 by nature, building on sharing and mass collaboration, but with a judicious mix of editorial objectivity (or so we'd like to think)and collective input from readers and other bloggers.

I really can't say how much stock you should put in these ratings, but Blogged.com seems like a pretty good barometer to me. Sure, they're new, and their universe of blogs will continue to expand, and whether you agree or disagree, you have plenty of opportunity to speak your mind and recommend other blogs for them to evaluate.

And if nothing else, I love their website because it's a great collection of blogs, and I'll use this as a regular resource now when I need to drill down for granular industry research.

Technorati tags: Blogged.com, Jon Arnold, telecom blogs

Posted by jonarnold at May 6, 2008 08:50 AM

Congratulations Jon!

What a great news story! (Plus, thanks for all the new telecom content I've got to pour through!)

Posted by: jules at May 7, 2008 07:41 AM

Interesting that blogged.com put me under Gadgets and not Telecom. Gadgets has a heck of a lot more blogs & competition, i.e. Engadget, Gizmodo, etc. So I'll take my 8.3 against that category any day! :)

Posted by: Tom Keating at May 7, 2008 05:25 PM

IT-Finance Connection Launches

Carl Weinschenk is a veteran tech journalist I've long admired and have done a number of stories with. I know him best through the publication IT Business Edge, and he's now got a portal of his own, called IT-Finance Connection.

He just gave me the news about it yesterday, and I'm happy to give it some attention. Carl covers a lot of ground, and as the name implies, he's using this portal to build a better bridge between the Finance and IT functions within organizations. They have long operated under different sets of rules, but as IT becomes more of a strategic resource on many levels, it's important that these two groups work more closely together.

I get that, and think that Carl is on to something good here. Hopefully he can build a business model around it, at least enough to build a base from which to grow. I'm not quite sure how he's going to engage these communities, but I'll certainly be willing to help, and would urge you to do the same if you like what he's doing here.

Technorati tags:

IT Finance Connection, Jon Arnold, Carl Weinschenk

Mobile VoIP Review - New Site - Cool Idea

Blogging colleague Garrett Smith has just launched a really interesting site, and is a side venture to what keeps him 110% busy over at VoIP Supply, which is booming in its own right.

His new site is called Mobile VoIP Review. One reason I like it is that the name says it all - nothing obtuse here. Very simply, it's a portal for people to post their own reviews about mobile VoIP services they've been using. There are placeholders there for all the major offerings - Truphone, Mobivox, Skype, iSkoot, Jajah, Fring, Rebtel, etc.

I should add this is very timely with CTIA happening this week!

Definitely a Web 2.0 idea here - let the reviewers provide the content, and if there's enough traction, the site becomes a great magnet for very useful information about these offerings. And of course, if that happens, advertisers will follow, and then Garrett just may have a nice business on his hands.

It's not totally commerce-driven, as there's a very handy FAQ section where the basics of mobile VoIP are explained in plain English (with a few typos along the way). So, the site can also be a vehicle for educating the market, and if this starts to build a following, I can see all kinds of potential for online demos, community building and richer content from across the industry. Plus, the site has a section for comparing mobile VoIP services, which will be quite interesting once it's developed.

So, if you're a mobile VoIP user, the site is open for business, and I'm sure Garrett would love to get your reviews! Great idea, Garrett - not sure if there's anything like this out there, but the time is certainly right.

Technorati tags: Mobile VoIP Review, Jon Arnold, Garrett Smith

Jeff's Social Media Breakfast - Toronto Edition

Bright and early today, Jeff Pulver brought his world tour social media breakfast to Toronto. Lucky me, it was held at my neighborhood deli, so it was a quick 5 minute walk. I'll take that commute any day.

Jeff has been doing these for a while now, and even a casual visit to his blog will tell you how important these have become for his regimen as well being an incredible way to leverage the energy he has been putting into Facebook.

The turnout was great - about 40 or so came, including a number of familiar faces. That said, there wasn't a lot of social media going on, but the traditional sitting at the table over breakfast human networking was just great. Many of the people attending were new faces for me, and they looked to be more of a Facebook crowd than a VON crowd. Jeff is a master at creating grass roots communities, and this was a great example. If there was time I would have eventually gotten around to everyone, but I ended up having productive chats