Cisco C-Scape 2008 - Day 2

Well, Day 2 is done, and so is C-Scape 2008. I really enjoyed attending, and feel lucky to be part of the scaled down group that was there in person. The overall content was quite good, and Cisco really seems to be trying hard to stay close to the analysts and listen to our thoughts on their direction.

As mentioned yesterday, a lot of the focus was on how Cisco is transforming itself into a "next generation" company (am still not sure what that term means any more) rather than how they're going to change the world around them. That said, their new tag line makes it pretty clear that's the end game - "Cisco - Best in the world. Best for the world." Got that? A bit of a throwback to GM in the 1950's, but you get the idea. If all this technology carries the day, it will be Cisco's world, and we'll just be living in it. Hey, they've got $27 billion in the bank and a lot of desperate companies at their feet, so anything is possible, right?

Am being a bit facetious here, and Cisco is being every bit as careful and pragamatic as the rest of us. I found many of the sessions down to earth, and Cisco seems very conscious of getting their house in order and focused on helping their customers leverage IT to get themselves through both good times and bad. Day 2 continued the mix of sunny keynotes and hands-on breakouts about their various business lines.

What strikes me overall is the breadth of their market coverage. Having recently been at Avaya's analyst event, it was interesting to see them talk about scaling down their business focus from some 27 lines of business to 3. Cisco was talking about managing 26 priorities - i.e. growth opportunities - so they're certainly not putting all their eggs in one basket. I highly doubt many analysts in the room - if any - can possibly be up to speed on all 26 priorities, which makes Cisco a difficult company to fully understand. Maybe it's that way by design, but listening to their top execs, you come away thinking there really is a grand plan here, and it's all under control. Sure hope so.





I'll leave you with a few photos from today...

Rob Lloyd talking about Cisco 3.0 and what this means for how they will transform the relationships they have with their customers. Pretty forward-thinking ideas here, and if executed well, will serve as best practices for others to follow.




Art Hair, CTO of Disney - very interesting presentation about the realities of making movies in the digital age and how important networks are to the process. Never thought about film-making this way, and Disney really is a great showcase for Cisco in the sense that film is the most collaborative of all art forms, and collaboration is Cisco's driving mantra now.




Charles Stucki updating us during the Telepresence breakout. Did you know that Cisco is doing over 4,000 meetings a week using Telepresence? That's got to be adding up to some serious savings in travel costs.




The best for last - final session was an open-ended Q&A/fireside chat with John Chambers. I think he enjoyed this as much as we did.





Technorati tags: Cisco C-Scape 2008, Jon Arnold

Podcast - Socialcast - Social Media in the Enterprise

I'm an occasional contributor to Business Trends Quarterly, and they recently invited me to do a podcast on social media in the enterprise. My guest was Tim Young, the Founder and CEO of Socialcast, an interesting company in this emerging space.

We had a pretty long chat, and covered things like what Enterprise 2.0 is starting to look like, and the role that tools like social media are playing. Tim is somewhat of a pioneer in the space and talks about what companies like Socialcast are doing to help enterprises harness the potential of social media and actually get their money's worth along the way.

The podcast is quite long - about 42 minutes - so you might want to download it to your iPod and listen to it on the go. I've got two ways for you to access the file. One way is to pick up the link from my website. Just look for the Socialcast podcast on the Media Citings section of the site.

Another way is to download it directly from the BTQ website, but you have to register first to get it. If you like podcasts from a wide range of thought leaders, it's worthwhile since there's so much good content there. To find my podcast, you need to go the Web Events section of the BTQ site, then scroll down - quite a ways down actually - to Web 2.0 podcasts. It's the last topic listed there, and once you're at Web 2.0, it won't be hard to find the link, along with my photo.

Either way, I hope you give it a listen, and would love to hear your feedback.


Technorati tags: Business Trends Quarterly, Jon Arnold, Socialcast, social media, Enterprise 2.0

Avaya Canada Analyst Day

Yesterday I attended Avaya Canada's analyst day here in Toronto. I participated last year, and it was good to gauge their progress since then. The local analyst community is pretty small, so it was a very friendly session.

For most of us, the main attraction was meeeting the new head of Avaya Canada, Gerard Baglieri. For what it's worth, he goes by the title VP/GM, so I really can't say CEO. Maybe Avaya's culture is more egalitarian than most, and maybe it's just a Canadian thing. Anyhow, Gerard is from NY, and during my 1:1 session, he strikes me as being very capable and focused, so don't let his title fool you.

I attended Avaya's global analyst event a few back in Boston, and for those of us who were there, most of yesterday was familiar territory. As such, I don't have much news to report, other than the fact that Avaya Canada seems very well aligned with the corporate storyline.

They did address some of the structural differences and dynamics of the domestic market, and how their plans to expand the channels up here will be more challenging. The difficulty with Canada is that the SMB market is more heavily skewed towards the very low end of the scale, and these businesses are often not a good fit for Avaya's offerings. Of course all vendors face that problem here, but it's fair to say Avaya will have to be more aggressive in Canada than the U.S. to achieve their stated target of driving 85% of their sales through channels within the next 3 years. Gerard has a tall order ahead, and time will tell.

We saw a variety of presentations throughout the day, and they all reinforced the core themes we saw in Boston - namely, Avaya feels they are ready now to become the #1 player, the company is now very focused on two main markets - Unified Communications and Contact Centers, and the overall business strategy is to become more channel-centric.

I elaborated on this further in my Boston post and elsewhere, and will say again that there's a good story here. Yesterday's session had both analysts and media, so there was some public coverage in the trades. I can steer you to one of these if you care to read more.

To wrap up, here are a few photos from yesterday...

Gerard Baglieri



Todd Abbott - he presented in Boston - was nice to see him come up to Toronto for this



Amir Hameed talking about contact centers



Colleague Ronald Gruia from Frost checking out the bat-phone, with a bit of a halo around him. He's special, but not that special! :-) He just happened to be standing close to the overhead light, although it sure looks like he's radiating brilliance....





Technorati tags: Avaya Canada, Jon Arnold

Microsoft Canada Analyst Day

I spent most of today attending Microsoft Canada's analyst day here in Toronto. It was led by Sean Seaton and his team, and they sure covered a lot of ground. Sean is the Director of their Communications Sector, and just about everything they talked about was of interest to me.

Today Microsoft touches every facet of communications, and the opening vision statement sums it up pretty well: "to create experiences that combine the magic of software with the power of Internet services across a world of devices."

That covers pretty much everything, and Microsoft is working very hard to straddle the worlds of software and the Web - while at the same time, steering very clear of anything to do with hardware.

We saw a series of presentations covering desktop applications, Windows Live 3, mobility, the workplace, entertainment, and Mediaroom. On its own, each of these is very interesting, but together you have tip your hat to Microsoft for being so strong in so many places.

To me, though, the strongest story was the service provider market, where they really are becoming an important player. I'd say that was the core focus for most of us in the room, so we were a pretty attentive audience. I've seen much of this before in their Telco 2.0 presentations, and written about it in some of my Service Provider Views columns.

I'm going to leave it at that for now, but will touch on many of their service provider themes in my next column, which should run on Friday. So, you'll have to come back to hear the rest of the story.

Oh - kudos also to High Road Communications for pulling this event together and hosting it at their downtown offices. They always do a good job and I'd say Microsoft is being well served by them.

Aside from this, we had a recurring distraction running all day wondering if the BCE privatization deal was going to fall apart. It was a very ugly day, as the stock fell 34% in value, driven by concerns over a negative opinion by KPMG regarding BCE's ability to meet the solvency requirements for the deal. Canada's financial sector hasn't been shaken to it core like the U.S., but the magnitude of this deal is enough to undermine confidence in our entire telecom sector. That's another post in itself, but I'll hold off until the dust settles around BCE. Phew.


Technorati tags: Microsoft Canada, Jon Arnold, BCE

Calliflower Premium Launched

Regular readers will know that I've followed Ottawa-based Iotum for a long time, and have some news to pass on for their latest incarnation, Calliflower. This is a Web 2.0-style platform that's trying to bring more intelligence and value to audio conferencing.

At the recent Under the Radar event, Calliflower had two announcements of note. First is their integration with the iPhone. This is good news for two reasons. First, it exposes Calliflower to a huge market of tech-savvy consumers, some of whom will no doubt find this service of great value. Second, since Calliflower is mainly a business application, it makes the iPhone more relevant to the enterprise market - SMBs as well - and that's a big market that Apple very much wants to crack.

Secondly, Calliflower launched its Premium service, which comes with a modest monthly fee that will be attractive to power users, especially those doing international conference calls. I believe that companies like Calliflower/Iotum need fee-based offerings to survive long term, and it's great to them do this. The introductory pricing is $50 per month for two organizers, and with this you get file sharing, and local inbound dialing for North America and 4 other countries, plus the use of Voxbone's iNum global area code (883). You can read more about it in the press release here.

There's a lot of Web 2.0 here, and you can imagine how much more engaging these calls can be, layering file sharing and IM on top of the audio service. Plus, with the flat monthly fee, the per minute dialing charges are eliminated, making conferencing much more affordable for regular users - as well as attractive to everyone else who thinks that conference calling is expensive.

Oh - if you're keen, and are among the first 400 to sign up before November 30, Calliflower will add a 3rd organizer at no extra cost.

Technorati tags: Calliflower, Jon Arnold, Iotum

Mitel's News - Managing in Tough Times

In a sign of the times, Mitel held an analyst roundup call this afternoon to update us on some important and timely developments. It was organized on short notice - today - and I guess they felt it necessary to get some clarity out there in advance of VoiceCon next week.

The call was quite short - about 15 minutes, and I couldn't make it, but got a debrief right after from Mitel's Kevin Johnson. I don't often do newsy items like this, but I think it's telling about the precarious state of the telecom market, and of course, the economy in general.

In short, Mitel is reducing headcount, although the number was not disclosed. This is a private company, after all, so they are not as obliged as public companies to elaborate. What they did say was that two senior, high profile management members were effected, and they're well known to the analyst community. It's not clear if the names should be public at this time, so I'll just leave it at that.

It's never good news to hear about cuts, especially with people you know. One of my long time colleagues at BroadSoft was part of their recent cutback, and many companies are rightfully seeing the need to cut costs now in anticipation of a slowdown in new business.

Mitel was clear about this, and emphasized how this is particularly true for the SMB market, which is core to their business. SMBs are by nature cost-conscious, and in tough times will stop spending pretty quickly.

While Mitel isn't the only vendor cutting back, they're a pretty big player in the SMB market, and if you're looking for a canary in a coal mine signal, this is a pretty good one. Don't be surprised if you start hearing similar stories pretty soon from their competitors. Signals have been pretty strong about cuts at Nortel, and everyone is facing similar challenges right now.

That said, the call was not all gloom and doom. This is nothing like the implosion happening in the auto sector right now. That's downright scary. The good news was that Mitel will be launching their UC solution at VoiceCon next week, and this is probably the best and most public showcase for how well things have gone with the Inter-Tel acquisition.

I won't be at VoiceCon I'm afraid, but you won't have to look far to hear how the launch is received from those who will see it first hand. For the overall sake of the IP telephony space, I sure hope it's a hit.


Technorati tags: Mitel, Jon Arnold, Unified Communications, VoiceCon

CDN Channel Elite Awards

Last night I attended the Channel Elite Awards here in Toronto. It was a nice gala to honor the winners from the annual awards organized by Computer Dealer News.

I was recently invited to be a judge for these awards and reviewed about 70 submissions along the way. It was a good experience, and part of the payoff was attending the gala.

Paolo Del Nibletto was nice enough to involve me in the event, so a big thank you there. To learn more about the highlights and winners, here's his wrapup piece.












When taking our seats for the awards, I spotted a table at the front and took a seat that would give me a good vantage point for photos. Not until I sat down did I realize I was totally blocked out by "the camera guy". Ugh. He got great shots and video, but my spot was useless, and I had to get up and get beside him every time I needed a shot. Nothing is easy...



Technorati tags: ITBusiness.ca, Jon Arnold, Channel Elite Awards

Avaya Global Analyst Conference - My Take

There was a lot to look forward to at this year's Avaya global analyst event, and on the whole, I'd say they lived up to expectations quite well. Yesterday I had a chance to post some photos, and now I'm set to share my overall impressions.

The big change is that being a private company now, there is less transparency in how they're doing. I'm not a financial analyst, so this is a bit less important for me, but still, this is a great opportunity to get an inside look as to how Avaya is faring since going private. The other development is in their leadership, with Charlie Giancarlo moving in from Cisco to serve as interim CEO. Lots of history there, but basically, Cisco's loss is Avaya's gain.

As with all analyst events, attendees are under NDA, either explicitly or implicitly. So, I'm not going to cite performance data, even though we did get a few glimpses. There was a lot of interesting messaging, and I'm just going to hit the high points here.

Charlie Giancarlo set the tone right away by stating Avaya's goal is to be 'the #1 global supplier of enterprise communications systems'. Take that, (enter any Avaya competitor here). While the definition of 'communications systems' is open for debate, the aim of being number one is not, so it's clear Avaya is intent on making the most of being private.

In terms of the grand plan, he shared Avaya's roadmap through 2010, by which time all the moves to refocus/reinvigorate the company should bear fruit. He didn't rule out going public again, and cited Seagate as a successful model to follow. They were taken private for $6 billion, and a few years later had doubled in value and went public again.

Some of the big initiatives underway to duplicate this feat include stronger regional alignment with corporate objectives to make Avaya more of a global organization, and a more channel-centric go-to-market model for driving sales. Another key Cisco hire was Todd Abbott, and I was very impressed with his vision for building the kind of sales organization to support these initiatives. It's all about sales at the end of the day, and he brought a lot of 'his people' over to Avaya, and this may well have as much bearing on Avaya's ultimate success as having Charlie Giancarlo on board.

It's clear that Avaya has worked hard to get the right management/leadership team in place, and it was really interesting to hear them say that this was easier to do as a private company. I never really thought about things this way, but when the stock equity of your employer gets weaker by the day, the harder it becomes to stay motivated. In today's market, the prospects of moving over to a company with a great brand that's just gone private and is in rebuilding mode become very attractive for all kinds of reasons. I get that, and now we're looking at a company with a top tier team, big money behind them, and free of the pressures of meeting quarterly earnings calls. That's a pretty good recipe for success, especially since the markets are not going to turn around any time soon.

Another interesting view from Charlie was the classic 'flight to quality' angle that will help drive growth. He took pains to point out that Avaya is one of only two financially stable vendors now ' the other one remaining nameless, but not hard to figure out. The financial mess we're all in has yet to take its toll, and sure, there will be casualties, and logic dictates that Avaya will be seen as a friendly haven for nervous customers and will get their share of business.

Fair enough, but he made another point that is probably more telling about the current market environment. That is, meaningful market share shifts happen in bad times, not good times. I've been out of MBA school too long to remember such things, so I don't have any empirical evidence to validate this, but it does make sense. If that holds true, and if Avaya executes well, then, sure, they are poised to capture market share. Whether it comes from above ' the other stable vendor ' or below ' everyone else, many of whom are in a weaker state ' I'm sure they're just happy to be growing.

There was a strong, recurring theme about focusing on channel support and moving away from the conflicts caused between direct sales efforts competing with the channels for business. In Avaya-speak, they call this being 'fulfillment neutral'. Okey dokey. More importantly, the new mantra is to become 'high touch, channel centric'. Let the channels do the selling, and provide more touch points to support them with things like training, certification, better order fulfillment and more marketing programs. This also means new compensation models to better incent them. Details weren't provided, but it was explained how some types of sales did not generate income for some channel partners, and they're moving now to address things like this. Sometimes it pays to build on best practices, and in this area, I'd say there's a lot of Cisco thinking here, which is not a bad thing. Todd Abbott summed this up best by saying this new focus on channels is 'a corporate strategy, not a sales strategy'.

Aside from being channel-centric, there was a lot of talk about becoming customer-centric. Really focusing on the needs of end users and getting beyond voice solutions. Karyn Mishima touched on how the consumer experience is now driving change and expectations around what Avaya has to deliver today in the enterprise. Not just new ways to communicate ' Facebook, Second Life, etc., but in new contexts such as retail kiosks in banks and telemedicine. There wasn't the Web 2.0 focus I saw at BroadSoft Connections earlier this month, but Avaya is playing in a different league, and are bringing elements of 2.0 in their own way. I saw some pretty interesting Web/voice mashups in their Demo display, but these are still in the lab. They won't be coming to market until next year, and what I saw looked very much like what's running today on BroadWorks Xtended.

I'm not an IT guy, and given Avaya's Bell Labs pedigree, there were a lot of technical presentations that I could only follow to a degree. However, it's clear to me that they're leveraging their Ubiquity acquisition pretty heavily, especially for their Unified Communications Solution. It was often mentioned how the majority of the installed base out there is still TDM, and to bring customers along into IP, they need to seamlessly support H.323 and SIP.

Other updates of note include One-X Mobile, which extends the PBX feature set to the mobile phone, with support for all the major handsets (and not just smartphones) and operating systems. For the broader Unified Communications solution, Jorge Blanco provided an extensive progress report, talking about how they've established a reference architecture to support enhancements across all touchpoints and applications ' the desktop, mobile phones, Web access, messaging and conferencing. Other developments of note include their Intelligent Presence Server which aggregates presence across multiple communication modes, and Session Manager, which among other things provides better interoperability for third party application developers. That said, there was not much about videoconferencing or social media/collaboration solutions, but there's plenty here for most enterprise uses.

SME is another key focus, and while Cisco has made similar proclamations, this space seems like a better sweet spot for Avaya. Geoffrey Baird runs this unit and pointed out how fragmented this market is. Nothing new there, but going into a down economy, this matters for both vendors and buyers alike. Avaya is profitable and well-capitalized, and not many of their competitors can say yes to both of these. Vendors with a focused offering who execute well and develop strong channel programs will do well, and that's the story we were being told/sold. I came away feeling pretty good about Avaya's chances here with IP Office, and Geoffrey cited some solid proof points to back this up (but I can't share those).

To get SMEs buying IP communications solutions in today's market, they really need to see attractive ROI metrics. I think there's a real opportunity here for vendors to tailor their ROI stories in the context of a business slowdown. SMEs will be looking to cut costs wherever possible, and while I didn't see any Avaya ROI scenarios, it sounds like they understand its importance for nervous business owners. SMEs also need manageable financing or leasing programs, and this is an area where Avaya's financial strength gives them a competitive edge. All else being equal, this can be the deal maker for SMEs deciding among comparable solutions from multiple vendors, and it looks like Avaya is playing that card pretty well.

I could go on, but will leave it at that. They packed a lot into a day and a half, but it felt about right, and it certainly was time well spent. Overall, I'd say Avaya is about as well positioned as one could expect, and I sure like their chances. The overall mood seems upbeat and energized, and based on my impressions from talking to people there, the move to privatization was the best medicine. It will be interesting to see who fills the full time CEO role, but the team in place today looks pretty solid to me, and next year should give us some strong clues as to how well this translates into growth.



Technorati tags: Avaya, Jon Arnold

Avaya Global Analyst Conference - Photo Highlights

Am attending the global analyst conference for Avaya in Boston this week, and it sure has been great. Got lots of impressions to share with you, but that will have to wait another day or so. Just been too much going on, and for now, all I can do is post some photos from today's keynotes. I'll have some commentary and overall impressions once I have time to gather my thoughts.




Interim CEO Charlie Giancarlo




Strategy/Tech SVP Karyn Mashima




Sales SVP/President, Field Operations, Todd Abbott



Executive Q&A




Technorati tags: Avaya, Charlie Giancarlo, Jon Arnold

Service Provider Views - BroadSoft as a Platform Play

My latest Service Provider Views column is running now on TMCnet. It's another variation on the platform play theme, and my focus this time is on BroadSoft.

This may not be what comes to mind right away for most of you, but you might just think otherwise after reading my article.

I've followed BroadSoft for ages, and after spending time with them last week at Connections 2008, I'm sure seeing a lot of Web 2.0 and mashups, and that says platform play to me. What do you think?


Technorati tags: Service Provider Views, Jon Arnold, J Arnold & Associates, TMCnet, BroadSoft

IT in Canada - 1 Year Anniversary

I want to do a happy birthday shout-out here for IT in Canada, which turns its first anniversary this week. This portal is the creation of Toronto-based colleague Michael O'Neil (a Boston expat like me), a veteran IT consultant/entrepreneur.

I'm an occasional contributor to this portal, along with one of the microsites, UCinCanada.

These initiatives have been a work in progress for Michael and his team, and as his communique explains, things are unfolding very nicely...

"When we launched IT in Canada, our vision was "to stimulate and support a national dialogue on IT issues that are important to Canadians." With the help of our network partners, this vision has progressed farther and more rapidly than even we had hoped!"

"We've made progress against our goal of providing a thoughtful and thought-provoking resource for Canada's IT community, and had the pleasure of engaging with a membership that now includes nearly 400 professionals from across Canada, and from all facets of our industry. In the year to come, you can expect to see more activity, and more expansion: two other "branded" sites are poised to join the public ITFX Network, and we are actively planning the rollout of at least two (and possibly as many as four) new microsites between now and the end of January."

For anyone trying get the pulse of Canada's IT market or engage with the community at large, ITinCanada is probably the best thing going. I'm not aware of any other forums or portals of this nature in Canada, and all I can say is that I hope to see you there at some point. So, congrats on your first year, Michael, and I promise to get a post done for you soon!

Technorati tags: IT in Canada, Jon Arnold, Michael O'Neil, Unified Communications

New Video Interviews on TMCnet

During TMC's IT Expo a couple of weeks back, I conducted a handful of video interviews. As with the Spring IT Expo earlier this year, these were done while wearing my Editor's hat for the IP Convergence TV portal.

These interviews are a co-production between TMC and IP Convergence TV, and they will be available for viewing on both websites. Updates for IPCTV have been a bit slow lately, but TMC's Alan Urkawich has done a great job getting these produced, and they're now running on TMC's video page. Ideally, they would run on IPCTV the same time, and I could cover these in one post, but since they're up on TMC now, I'm posting today while it's fresh.

I did 5 video interviews during the show, with each guest talking about various aspects of convergence technologies and their impact on service providers. We've kept them short this time around, and each runs about 5 minutes. So, in no particular order, here are the links...

Rich Tehrani, President, TMC - talking about some of the more interesting solutions he's seeing on the showfloor, esp mobile VoIP and immersive telepresence.

Dan York - Dir. Emerging Comm. Technologies, Voxeo - good insights from Dan about how voice-enabled communications is becoming integrated with Web services, and what this means for both service providers and enterprises.

Bob Emmerson - freelance telecom writer - Bob brings his deep industry experience to bear in talking about the importance of QoE for video, and how poorly understood it is in North America. He also shares his views on Unified Communications and the trend towards integrating VoIP with business processes.

Eric Burger - Chairman, SIP Forum - Eric updates us on the SIP Forum, especially the SIP Connect initiative, which is enabling plug-and-play solutions across multiple vendors. He also explains why service providers of all stripes - wireline, wireless and cable - are now actively involved with the SIP Forum, and helping drive its recent growth spurt.

David Yedwab - Partner, Marketing Strategy Analytics - always one of my favorite interviews. David knows the SMB space well, and has great insights about the issues/trends/challenges around their adoption of converged communications services. He cites the Microsoft Response Point solution as a good example, whose launch we both saw at the show.

That should give you a good fix of video content for now. I'd love to hear your thoughts, and let me know which one you liked the best!

To close out, I should also mention that video is a big part of TMC's thinking these days, and these interviews have been posted to a TMC microsite dedicated to video. I think it's a great idea, and it's especially helpful for anyone who couldn't get to the IT Expo last month.

There's loads of video content there, starting with a daily news update from Alan Urkawich - not a bad way to get a daily digest on what's new. Search the tabs, and you'll find video from recent events TMC has been involved with. For the IT Expo, in addition to my interviews, most of the keynotes are there, as well as many TMC interviews conducted with various exhibitors. There's similar content there for Astricon 2008 and NXTcomm.


Technorati tags: TMCnet, Jon Arnold, Rich Tehrani, Bob Emmerson, Dan York, Eric Burger, David Yedwab, IT Expo, IP Convergence TV

My Jazinga Review

I?ve been trialing Jazinga for a while now and have waited for the most recent updates to get this review done. I?m really enjoying using it, and it?s become my default telephony system. I use that word loosely, since I work solo, and am not exactly a typical PBX user. I don?t have anyone to transfer calls to, but there are many other features that make my life better and my work day more productive.

Before sharing my thoughts about Jazinga, I didn?t realize the most obvious thing about Jazinga until sitting down now to write about it. I?m a marketing guy at heart, so these things keep me up thinking more than most other people. Jazinga is a catchy name for a company, and it?s just hit me that the product itself doesn?t have a name, so by default I don?t know what else to call it. Maybe it?s time for a name-that-product contest???

I?ve gotten to know the Jazinga folks pretty well now, and in case you?re wondering, yes, they?re very typical of a tech startup ? heavy on engineering and light on marketing. That?s ok by me ? at this stage it?s much more important to get the technology right, and in my books, they?ve done a great job there. The marketing and branding will come, and along the way, I?m sure they?ll come up with a clever name for their offering. I hate to call it a product ? seems so pedestrian ? and it?s only partially correct, so giving this a name will be trickier than you might think. I?ll leave that hanging out there for now, and move on to my review.

I?ll start by saying that other beta users have reviewed Jazinga already, and they?re more techhy than me. You can find these posted on Jazinga?s website, and there?s some good commentary about what?s under the hood. I?ll focus more on what?s outside and my everyday experiences.

As others have noted, Jazinga is an interesting a hybrid ? the box is a both a router and an IP telephony system. You basically get all the features of a PBX and QoS, as the system is able to prioritize voice over your broadband connection. Not only does that give you reliable service, but the audio quality is noticeably better than regular VoIP. For small businesses, this strikes me as a very important selling feature.

From a buyer?s point of view, Jazinga is a great value. They?ve used a lot of open source, which helps keeps the price down, and provides flexibility for adding new features and self-provisioning. It?s about as end-user centric as you can get, and ease of use is another hallmark of Jazinga. The earlier reviews have all picked up on the ease-of-use angle, and I can certainly vouch for that. Setting up the system takes little time, and is largely self-provisioning, so it?s ideal for SMBs, as they typically don?t have much in the way in-house IT support.

Not only does Jazinga come with all the telephony options you?d typically want to see, but they are continually adding new ones. It?s very easy to set up an auto attendant with greetings for each employee, and then customize how each person wants to receive their calls. For me, the conferencing feature has the most utility. It?s easy to set up, and very handy for initiating concalls on the fly. The only downside is that callers have to dial in to a toll number, but these days, most people don?t have a problem with that.

Another great thing about Jazinga is that it?s extensible. It?s built to keep taking new features, and end users don?t have to pay extra for these. The most recent releases - beta 1.11 and 1.12 ? have some noteworthy additions:

- Status screens in the Administration UI to monitor your Internet connection and system configuration

- Forwarding of voice mail to email

- Addition of portals for individual users. Previously, only system administrators had portal access. This means end users can now access their voicemail via the portal and update their personalized settings.

- System configuration and backup settings can now be saved to the desktop, giving end users more control and access to their communications tools.

- Two new calling features to make the telephony service more valuable to SMBs:

1. Dial around ? you can now call into and through Jazinga from any phone, anywhere and save on long distance charges.
2. Callback ? another way to do this, and works like other mobile VoIP callback services.

To use Jazinga, you need an IP phone, and they support all the major brands ? Cisco, Linksys, Aastra, Polycom and Snom, so it won?t be too hard to get this going. Once you see it up close, you may wonder why anyone would need a PBX. Aside from being easy to use, you feel empowered right away, as each end user can customize their greetings and call control preferences - and just as easily change them as their needs dictate. It?s also fun setting up the front door, which is where you record your IVR greeting prompts for each extension and conferencing options. Then you can add your own music on hold and really make it your own.

Being open source, Jazinga has made it easy to keep adding features without increasing your costs. That?s a pretty strong driver, as the system always stays current and keeps getting more powerful with each release. SMBs have never really had it this good before.

This would be enough for most IP telephony solutions, but Jazinga is thinking further out, and this is where it gets more interesting for me. For SOHOs and some SMBs, many, if not all end users will be home-based. Jazinga can very easily be used as the hub for both home and business communications. No reason why your landline ? analog or VoIP ? can?t be hooked up, giving you PBX features in the house. How about that? Think of the fun you can have with your greeting prompts ? ?for the kitchen, press 7?, or ?for Mom, press 6?. How can you not want to do this?

Let?s take this a step further. Once you?ve got home and business all running off Jazinga, why stop at voice? Here?s where the magic of open source comes into the picture. With wireless IP running all over the house/office, you could provision all kinds of other services ? remote printing, FMC handoffs, etc. Let?s not stop there. As we start broadband-enabling all kinds of devices and machines, the possibilities really open up, especially around smart home-type services. Think about starting the roast remotely, controlling the thermostat or monitoring your home security or surveillance systems.

I?m getting a bit ahead of the game, but the likes of Microsoft are well along that path, and Jazinga could become a perfect hub solution sooner than you think. You just have stop thinking about this as just an intelligent telephony router. When you do, you then need to start wondering why service providers aren?t running to partner with Jazinga. Not just telcos, but anyone with a wire into the home ? ISPs, cablecos, utilities, etc. Lots of possibilities here for sure.

It?s a very important part of the puzzle, simply because Jazinga isn?t a service provider. You could certainly buy the box retail or through a distributor channel and just go with the BYOB model. That works, but then it?s just a sell-through box solution for Jazinga. That?s ok, but then it starts to sound too much like Ooma, who I?ve written about ? and still use. It?s a great service, but like Jazinga, it?s just another box on my desk, and I really don?t give it a thought. That?s too passive a model for me.

I?ve been saying this about Ooma from the beginning ? the service provider is their best friend and route to market. Let them brand Jazinga and roll it out to their subscribers as a total package. That makes so much more sense to me, and is a real win-win for both parties. Think about how effective that would be for any carrier trying to break through the clutter in the SMB space. I know Jazinga is thinking this way too, so give it some time, and I?m pretty confident this will be a much bigger story going into 2009.


Technorati tags: Jazinga, Jon Arnold, SMB VoIP

BroadSoft Connections - Day 2

Day 2 zoomed by, and I'm going to hit the high points with photos and some brief commentary. Things started with Show Me The Apps, which was a great showcase for how Web 2.0 style apps are being developed and integrated into the BroadWorks platform. Most of these were oriented to consumers and targeted at hot spaces such as Google Apps or the iPhone. This stuff sure is fun and sexy, but I'm not so sure carriers will make money there. Others like Tom Howe (the mashup competition winner)focus on business applications that solve specific problems and have identifiable value for subscribers. That's where I think carriers will want to look a bit more closely.

Regardless, I think this is a great direction for BroadSoft, and it shows the power and value of an open platform that can give any type of carrier a competitive advantage serving either business or residential subscribers. And that, of course, may be what really makes this work. As our home and work lives become increasingly blurred, carriers are going to need offerings that cater to our overall communications needs - not one thing for home and another for work.

After this session, I spent time at the Solutions Showcase, getting hands-on demos from both BroadSoft partners, and their own offerings. Otherwise, the day was taken up with meetings, and oh, blogging!

I should also add that I was briefed in advance on an announcement that BroadSoft released Tuesday morning about a partnership with Microsoft for an integrated hosted SMB Unified Communications solution. It's an interesting item in that it allows for a completely hosted offering with BroadWorks providing the hosted softswitch/UC solution, integrated with Microsoft's HMC offering - Hosted Messaging and Collaboration. The idea here is that this should be very attractive to SMBs who lack the infrastructure and/or resources to manage these pieces themselves. It gives them lots of flexibility in terms of scaling the services up or down, and adding features that will work seamlessly with their everyday Microsoft business applications.

So, here are some photos from both days, starting with Day 2...

Show Me The Apps












Now for some Day 1 photos....




Showing us how the Xtend platform can be used to build community - right in our midst...



Very slick video before the opening keynotes - fast-paced and highly visual - getting you in the mood for the new world of apps and their Xtend platform experience...



Mike Tessler (very tricky lighting - apologies for the poor photo - best I could get). Lots of good messages from Mike, with the driving theme for carriers being the need to open up your networks and see the value of what the Web developer community can bring.




Dr. James Canton (again, apologies for the poor photo quality). Interesting speaker - futurist - great look into how the mobile web will evolve and change not just communications, but the essence of business itself. Good food for thought about how important collaboration is in this new world, and how there is a great opportunity here for carriers to "lead their customers into the future".



Walt Mossberg - boy, what a treat. He talked mostly about how important the iPhone and Android are to the future of communications, and I couldn't agree with him more. I especially liked his take on the iPhone really being a mobile PC - the phone is just incidental. I've been of that view from Day 1 and as I don't hear many people talking this way about the iPhone, it was great to hear validation from someone like Mr. Mossberg. Plus, he's an avid Red Sox fan, so he's way up there on my list!



Solutions Showcase, including the 24 Hour Communications Experience. This was a guided tour walking us through how BroadWorks applications can touch our lives at every stage of our waking/working/walking day. I thought it was a great way to make all of this very real for carriers, who I believe need to see this big picture and how they are no longer in the business of just selling phone services.








Thanks, Tom...



Finally - what a great view - wish you were here...





Technorati tags: BroadSoft, Jon Arnold, Connections 2008

New Article - Social Media in the Enterprise

I'm an occasional contributor to Business Trends Quarterly, and recently wrote an article for them on the impact social media is having in the enterprise. It's a sprawling topic, with no easy answers, and hopefully you'll find my article a good starting point for futher exploration. I'm hoping to continue this theme with BTQ in upcoming issues.

The article has now been posted to their website, and you can read it here. Let me know what you think.

Technorati tags: Business Trends Quarterly, Jon Arnold, social media

Judging for the Channel Elite Awards

IT Business is one of the major tech trade publishers here in Canada, and they run a large stable of vertical titles. One of the publications, Computer Dealer News has an annual industry program called the Channel Elite Awards.

These awards are focused on IT solution providers, and they have 9 distinct categories covering the gamut, including managed services, collaboration, enteprise, SMB, etc. The Editorial team has asked me to be one of the judges, which involves reviewing submissions from dozens of IT services companies.

I'm in the midst of that process now, and it sure is interesting to learn about so many successful IT deployments. Am not sure if it's because so many companies use really outdated systems, or if they just haven't caught up yet to the latest technologies, but it's clear that a lot of IT companies are making a positive difference.

If you're thinking of submitting an entry, it's too late, but there's always next year. You can learn more about the program at the CEA website, and come back towards the end of October to see who the winners were. I don't know when the winners will be announced, but I'll meet them in person at the Awards Gala on October 28.

Technorati tags: ITBusiness.ca, Jon Arnold, Channel Elite Awards

Jazinga Launches

Somehow, in the midst of everything else that kept me busy last week, I neglected to post about Jazinga's launch. Being Toronto-based, I'm always keen to support a local startup, especially one that shows this much promise. I've been beta testing their service for a while, and will be posting a review fairly soon. I've been waiting for the latest upgrades, which came just before my last conference. I hope to get this done before the week is out.

Back to the news. For those who don't know Jazinga, they have a premises-based IP telephony solution that's great for SMBs and SOHOs like myself. We all know about IP PBXs and open source-style solutions. Jazinga is a very practical, affordable alternative that's built around ease-of-use and a rich feature set. While most solutions are totally hosted or web-based, this has all the intelligence in the box, which doubles as a WiFi router/ATA.

I'll let the links tell the rest of the story, but if you want to hear more about it, I'll steer you to a podcast I did recently with their CTO, Shidan Gouran when I guest-hosted on Squawk Box.

So, a belated congrats to Jazinga on the launch, and here is some of the better coverage that I recommend you read - Telco 2.0,Garrett Smith, Andy Abramson, and PhonePlus Magazine.



Technorati tags: Jazinga, Jon Arnold, SMB VoIP

Cisco Goes Big on Collaboration

Yesterday, I attended an advance briefing at Cisco Canada's offices about their news today announcing their collaboration portfolio. I was one of four analysts/media people getting the full presentation yesterday - delivered, of course, via Telepresence by Laurent Philonenko in San Francisco. It's always fun to do things this way, and it sure is easy to get spoiled with TP. The rest of the world sure doesn't live this way, but that's another topic.

The press embargo ended this morning, but I haven't been able to blog til now. If you read the news, you've probably seen the press release by now, so I'm not going to rehash the details.

Basically, Cisco has pulled a lot of existing pieces together under what's now called the Cisco Collaboration Portfolio. There's really nothing new here, per se, but it certainly keeps Cisco up to the minute in terms of what's happening in the workplace. Actually, there are two new things, but are just an adjunct to this announcement. Last week, Cisco announced their acquisition of PostPath, and then Jabber. These are relatively small deals, but they add some strong capabilities to support this overall focus on collaboration. I have no doubt there is a method to all this, and Cisco wants to be sure it can deliver the whole package here.

Anyhow, during our briefing, we heard about the big themes that are driving collaboration. Nothing new there, but the main point from their perspective is that the network enables all of these tools. So, by extension, Cisco is right there, behind the curtains making all this possible. Fair enough.

Getting beyond this, what I liked hearing was how Cisco is bringing two distinct worlds together now - the network and the cloud. By doing so, Cisco can enable collaboration universally, whether you're tethered to the network at the office, or working remotely, and connecting over the Web and using Web-based applications. This is certainly not the Cisco of a few years ago, and I guess this is their way of saying that meaningful work takes place off prem, and they can now support collaboration in any environment.

They have defined their Collaboration Portfolio along three lines of business - Unified Communications, Video and Web 2.0. Each of these consists of many solutions, such as IP telephony, conferencing and Telepresence. These pieces will be familiar to any Cisco follower, but I do like this taxonomy. Each plays a distinctive role in the collaboration process, and by tying them together under a single portfolio, the intended result is a richer, more complete collaboration experience. It's a big-time promise, and time will tell if it delivers.

While all this makes perfectly good sense to those of us attending, I had to ask Laurent if the market will see things this way. During the presentation, the strategic messaging was "collaboration is the platform for business", and "the network is the platform for collaboration". Hmm. My most recent recollection of the Cisco mantra was that "the network is the platform".

Laurent concurred that the latter is still very much true, but it has now been extended to collaboration. I can see the logic, but I'm concerned that Cisco is now trying to position itself as more of a collaboration play than a network play. Nobody can challenge them for network supremacy, but collaboration is much more of a Web 2.0 story, and it's not clear to me if the market is ready to see them this way.

While Telepresence was largely built from the ground-up internally, most of their 2.0 capabilities have come from acquisitions, both large (WebEx) and small (Jabber, PostPath, etc.). I think it's much harder earning your stripes following the latter path, but with Unified Communications still trying to break out of the gates, I don't think anybody has a monopoly yet making the whole collaboration thing work. So, it's hard to see how Cisco could go about this any other way, and this portfolio is probably as comprehensive as anything out there right now.

Regardless, they've made a statement today that collaboration is the new black, and they're telling the world they can have it in any color, so long as it's black - Cisco black. Let's see what the market thinks.


Technorati tags: Cisco, collaboration, Jon Arnold

Media Summary - August

August is a pretty slow month all around, so I didn't engage that much with the media. That said, I did manage to turn up in a few places, as well as publish my bi-monthly column, Service Provider Views for TMCnet.

- Chicago Sun-Times - Ifbyphone profile story

- IT World Canada - Q9 Networks privatization

- Ottawa Business Journal - Espial outlook in IPTV market

- Service Provider Views - "Ribbit - Why BT's $105 Million Was Well Spent"

- Service Provider Views - "Platform Play Updates - Solid Proof Points for Service Providers"


Technorati tags: J Arnold & Associates, Jon Arnold

Fonolo Gets Some Airtime

For regular readers of my blog, you probably know I'm a fan of Fonolo. I'll be upfront and say I'm an Advisor, but that aside, you have to admit they've got a pretty cool application.

I don't do their PR, but feel obliged to share some great mainstream exposure the company got yesterday. As you may know, Fonolo is based here in Toronto, and CBC is our major national broadcaster. They do great work and have a wonderful radio program called Spark. It's got a solid following and they are a great showcase for how technology is impacting modern life.

The CBC produces first-rate public programming, and I have to say it's one of the nice things about Canada. The media is more democratized here and it's more open to varying points of view. NPR is the closest I can think of for a comparable service in the U.S., but I suspect CBC has a more mainstream and very loyal following. If I'm sounding a bit too pro-radio, I'm showing my true colors. Radio has always been my favorite medium - nothing beats it for immediacy and intimacy - and it's sooo low tech - and it's free!

With that little op-ed out of the way, let's get back to Fonolo. Their CEO - Shai Berger (who is on his honeymoon right now - congrats!) got a great feature spot to open up yesterday's program. I missed the broadcast, but you can listen to the podcast here. Fortunately it's the first segment of the show, and runs about 5 minutes. So just click and enjoy - and then go check out the video demo that Shai talks about during the interview.

And if this doesn't explain why Fonolo has got a good idea, let me know and I'll do it myself.


Technorati tags: Fonolo, CBC Spark, Jon Arnold, Shai Berger, Canada

BroadSoft Acquires VocalData

Interesting story from yesterday about BroadSoft acquiring what used to be known as VocalData. It's not huge news and hasn't received much attention, but for people like me who have followed these companies pretty much from the beginning, we notice.

You can tell I'm old school because I talk about VocalData. The more current explanation - which you can see in the press release - is that BroadSoft acquired "GENBAND's M6 Communication Applications Server" - formerly known as VocalData.

Genband - formerly General Bandwidth - is a story unto itself with a history of acquiring and divesting, and VocalData came along with their last big deal. I've never been able to figure out how all their moves really add up - and I'm not alone - but it's pretty clear they're steering now more towards the media gateway space and away from the applications space. Fair enough - it's very hard to be really good at both.

I haven't heard anything yet about how much the deal was worth, but I honestly can't imagine it was a lot, and very likely under $10 million. The important thing is that BroadSoft is consolidating what little is left among pureplay application server vendors. There was a time when the U.S. market had 3 major players - BroadSoft, Sylantro and VocalData, and I tracked them all when I covered this space at Frost & Sullivan. I always liked VocalData, but they couldn't keep pace, and in time, this became a two horse race.

I've long been friendly with both Sylantro and BroadSoft - and have attended their customer events - but most people would tell you that BroadSoft is the stronger player these days, and continues to innovate on many fronts. Adding VocalData pushes up their revenues and customer base - which the press release says now stands at 435. That's a pretty nice book of business, and I have a pretty good feeling that you'll be hearing about bigger and better deals from them before the year is out.

Before moving on, I should clarify that BroadSoft may be the #1 app server vendor for North America, but globally, Comverse/NetCentrex is bigger, mainly by virtue of some very large residential VoIP deployments in Europe.

Technorati tags: BroadSoft, Genband, Jon Arnold, VocalData, application servers

Nortel Acquires DiamondWare

Got another acquisition story to tell you about, and one that I'm really glad to share on a few fronts. This morning, Nortel announced its acquisition of DiamondWare, one of those really cool, stealth-type companies most people have never heard about. Most - but not all. They were nice enough to cite me in the press release, and it probably helped that I'm one of those few people who have heard about DiamondWare.

This story has been a long time in the making, and I'm pretty certain that I'm the only industry analyst who has had direct exposure to both DiamondWare and Nortel's web.alive collaboration initiative. I'm not going to rehash the details, but you can read more about DiamondWare in my post from early last year, and Web.Alive in my post from May summarizing the highlights of an analyst/media day that Nortel hosted in Ottawa.

If you read these posts, you'll see that based on my experiences with both companies why this deal makes so much sense. It's great validation for DiamondWare, who cut its teeth on leading edge work for the US military, some of which has found commercial use in Second Life as well as most of the major gaming platforms. In my mind, if you can master these environments, enterprise applications should be relatively easy.

For Nortel, this is very nice evidence of the "new Nortel", and is the kind of acquisition that can return them to the forefront of innovation. In financial terms, it's a small deal - $7 million cash and up to $3 million for performance - but in technology value, it's much bigger. The traditional voice business is tough going for anyone battling Cisco, Avaya, etc. head-on, where margins are getting smaller and the number of competitors keeps growing. With web.alive and Project Chainsaw, Nortel is pushing the boundaries and by locking up great technology like DiamondWare, I think they've got a prime opportunity to define Communications 3.0 for the business market.

I'd say chalk one up in the win column for Nortel, and congrats to Keith Weiner and the DiamondWare team who have labored obscurely out in the desert - literally - Arizona - and now have a place to really shine.

As a footnote, to learn more about Project Chainsaw, you should check out their blog, which officially launched today.

On a personal note, I'd like to close by saying it's been a good week for acquisitions I've had some connection to. In addition to this story, on Tuesday I posted about another company I was involved with looking for an exit - Micromethod, who was just acquired by Voxeo. Not sure who's next, but when things happen, I'll be sure to let you know.


Technorati tags: Nortel, DiamondWare, Jon Arnold, Project Chainsaw, collaboration, web.alive

Internet Telephony Expo - Will You Be There?

TMC's Fall edition of the IT Expo is just over a month away, and it's time to start talking it up. The IT Expo West 2008 will be in Los Angeles, and runs from September 16-18, and you can immerse yourself in the program at the event website.

The IT Expo has truly been a survivor and is still one of the best horizontal telecom events around, especially for the enterprise and SMB market. There is a healthy list of keynotes from market leaders, and it's especially nice to see Jonathan Christensen from Skype in that mix. Skype is certainly making strides in the business market, and it's great to see TMC adding disruptors like Skype to the program.

I'll be moderating a session on SMB VoIP on Thursday at 2pm, so please come see us if this topic is of interest. We've maxed out with six speakers from BandTel, Broadvox, Phone.com, M5, Packet 8 and VoSKY. That really covers the bases, so this should be time well spent.

Long-time industry colleague Ari Rabban will be speaking for Phone.com, and they present a really interesting solution for those looking for a web-based, hosted approach to voice services - either home or business. Ari also authors the Phone.com blog, and had a nice Q&A with TMC's Rich Tehrani the other day about his outlook for the market - it's a good read.

I'll have other posts leading up to the Expo as things develop, and as my other plans fall into place.

Until then, I'd also like to do a shout-out to welcome TMC's Dave Rodriguez to the blogsphere! Dave has been a strong advocate for me with TMC and it's great to see him blogging now. Looks like he just got going this month, and with cable being his focus, his blog is aptly titled Cable Content Connection. So far so good, and it looks like another nice addition to TMC's stable of blogs.


Technorati tags: TMC, IT Expo, Jon Arnold, J Arnold & Associates, VoIP, Ari Rabban, Dave Rodriguez

July Media Roundup

I recently started doing a monthly roundup of media citings and now that I'm back from vacation, here's a quick summary of where I turned up during the month of July.

Ottawa Business Journal - Espial's outlook after acquiring Kasenna: "Taking Stock: Espying a Tough Road Ahead"

Business Week - "Can Cingular's Savior Work His Magic at Vonage?"

Chicago Sun-Times - Ifbyphone profile: "Answering the Call"

ITWorld Canada - "Rogers iPhone Rates Draw Canadian Users' Ire"


In addition, the following articles and commentaries of mine were published during July:

Service Provider Views - "SMB VoIP Trends -- Q&A with John Macario, Part 2"

Service Provider Views - "Tier 2/3 Service Providers: Leading the Way with VoIP"

Unified Communications News - "Social Media Challenges Reside with Users, not Technology"

SearchUnifiedCommunications.com - "Can I Keep my PBX While Migrating to VoIP?"

SearchUnifiedCommunications.com - "How Will Employee Desktop Video Use Affect our Network?"

SearchUnifiedCommunications.com - "Making the Decision to Shift to Hosted VoIP"


Technorati tags: Jon Arnold, J Arnold & Associates

Service Provider Views - Savatar Q&A, Part 2

My Part 2 Q&A with John Macario of Savatar is running now on TMCnet. I was hoping to get this posted before going on vacation last week, but it wasn't published until after we'd gone away.

This article is for the bi-monthly column I'm writing for them - it's called Service Provider Views, and it covers the broad spectrum of topics that I find topical for this space.

The previous column was Part 1, where John and I talked about some of the bigger trends around the adoption of VoIP and IP communications and the challenges facing Tier 2/3 operators. Part 2 focuses more on the current findings of Savatar's research and how these operators are tackling the SMB market. John touches on some interesting nuances of this space and shared a few graphic highlights. We hope you like it.


Technorati tags: Service Provider Views, Jon Arnold, J Arnold & Associates, John Macario, Savatar, VoIP

The Case for SIP Trunking - Marc Robins in No Jitter

Colleague and partner Marc Robins has written a nice piece about SIP trunking that ran in No Jitter earlier this week. I just got around to seeing it, and wanted to share it here for a few reasons.

First, SIP is a hot topic on many fronts, and Marc's article does a good job outlining SIP's ascendancy in the voice space. More importantly, he explains how VoIP and IP PBX solutions cannot reach their full potential running off legacy TDM infrastructure. This brings us to SIP trunking, a term that is widely used but poorly understood - which is a key reason for Marc's article. Overall, the article ties these pieces together, and I'm glad to see Marc include some discussion about the limitations of SIP. It's not perfect, and SIP has its share of detractors, but there's little doubt this is where the industry is going.

Second, No Jitter is the online voice of Techweb, which covers a lot of ground in enterprise communications, and pretty much ensures that Marc's article will be widely read. There is lots of good content there, including many familiar bloggers and analysts, so it's a great resource to keep on your radar.

Finally, given that Marc and I are partners in our IP Communications Insights venture, it's always good to support each other when we can. In addition to this activity, Marc serves as Executive Director of the SIP Forum, and his article goes on to explain how their SIPconnect initiative is aimed at addressing some of the challenges around SIP to help enterprises maximize the benefits of migrating to IP.


Technorati tags: Jon Arnold, SIP trunking, Marc Robins, No Jitter

New Content on Tech Target - Unified Communications

I recently started contributing to Tech Target, which is a pretty rich source of content for all things IT and enterprise communications.

One of the features I support on occasion is called Ask The Expert, where I provide brief replies to questions submitted by readers. It's not a forum for in-depth analysis, but it creates some dialog among a wide range of industry experts. My latest set of replies was just posted, and if you're interested, you can read my take on three topics - should I keep my PBX?, the merits of desktop video, and the case for hosted VoIP. These links just take you to the front door, and you need to regiser to access the content. It's free and doesn't take long, so this shouldn't be a deterrent.

Aside from getting to my comments, registering gets you into the portal which is much broader than my contribution, and that's really the message here. It's nice to see my stuff, but I'm also waving the flag a bit here for Tech Target.



Technorati tags: Jon Arnold, Tech Target, J Arnold & Associates, Unified Communications

Editorial Advisory Board Appointment - Business Trends Quarterly

Business Trends Quarterly is a pretty worthwhile publication, and is a great read for content from the analyst community across a wide range of business and technology issues. I've contributed to BTQ a few times and have posted about them before.

I was recently invited to join their Editorial Advisory Board, and this has now been posted on their website. It's a nice form of recognition, and it gives me a bit of a hand in guiding their future coverage of hot topics.

Social media is one of these, and I just submitted an article about this and will be posted soon on their website. I'm told they have a big website re-do coming shortly, so they're holding off publishing the new content until it's launched. If you don't follow BTQ, I'll be sure to post about this when it's ready.


Technorati tags: Jon Arnold, Business Trends Quarterly, J Arnold & Associates, social media

Unified Communications - is it Happening? Sheryl and Ken Have the Answer Tonight

This is one of those one-thing-leads-to-another posts.

I'll start at the beginning, then work up the action item, and why you should tune in to Sheryl and Ken's Stardust Radio program - tonight at 9pm EST - to dispel the "myths" of Unified Communications.

Here we go...

On July 9, fellow industry watcher Carl Weinschenk had a thought-provoking post on his IT-Finance Connection portal about "the case against VoIP". That should get your attention, right?

Carl made some good points, but it wasn't totally convincing in my books. I followed up with a post to add my take - a bit more pro-VoIP - as well as to draw some additional attention to his post.

I also couched the topic in the broader context of Unified Communications, which in my mind is a bigger story. That, in turn, caught Ken Camp's attention. On Thursday, he had a lengthy, informative post on his blog about the whole UC topic, including a reference to my post. So, now Ken and Carl have two degrees of separation via the blogosphere.

Included in Ken's post is an invite to join him and his partner Sheryl on their radio program tonight at 9pm EST. I have a dinner tonight and may not be back in time, but I urge you to listen in, as I'm sure they'll have some very engaging dialog about UC. And if you can't, there will be a replay available, and no doubt Ken will be sharing that on his blog soon enough.

CODA - if you're interested in more of the dialog around this, Mitel's Simon Gwatkin left a notable comment on my blog post Thursday. Basically he says that lots of SMBs are showing serious interest in UC, but there's also a very real "wait and see" attitude out there for UC to become more proven.


Technorati tags: Ken Camp, Jon Arnold, Unified Communications, VoIP

Social Media Article in Unified Communications Connection News

I've been quite busy writing recently on a number of fronts, and this is one I think you'll enjoy - not just for my thoughts, but all the other good content that's there as well.

A couple of months back, I was approached to contribute to Tech Target's Ask the Expert series, and I've done a few of these for them. I'm actually doing a few more for them now, and will post about them in due course.

Since then, they've bumped me up a bit and have also asked me to contribute when I can to their In The Know columns. My first article focuses on social media and how enterprises should be looking at this phenomonon. It's a great topic, and I hope to revisit it in future columns.

Aside from my article, there's lots of other good content in their current UC Connections newsletter. You can peruse it all here as well as sign on for RSS feeds, which is a great way to stay on top of this topic. Tech Target covers many other IT and network-related topics on their portal, so you may want to explore things a bit further.


Technorati tags: social media, Jon Arnold, J Arnold & Associates, Tech Target, Unified Communications News

Service Provider Views - VoIP in the Tier 2/3 Market

My latest Service Provider Views column is running now on TMCnet. It's the first segment of a two part Q&A interview with John Macario, and our focus is on the Tier 2/Tier 3 carrier market. His firm, Savatar, provides some leading edge research on the SMB market, and he shares his insights on how these carriers are going to market with both their residential and SMB customers.

Lots to talk about - that's why it's a two part interview. You can read Part 1 here, and we'll have the second segment later this month. Hope you enjoy it.


Technorati tags: Service Provider Views, Jon Arnold, J Arnold & Associates, Microsoft Telco 2.0, John Macario, Savatar, VoIP

IT in Canada Portal - New UC Post

Toronto colleague Michael O'Neil has been honing his IT in Canada portal for a few months now, and it's coming along nicely.

The portal covers a lot of ground and there's some very good content, focused primarily on IT-related issues. I've been recently added to the "Expert Ring" of contributors to the IT Forum Exchange, which is some nice local recognition. The Forum has several threads, which really are microsites covering a whole range of topics, and my most recent post is up there now, under the Unified Communications banner.

It's titled "Unified Communications - What's the Focus?", and I'm spelling this out to make it easier to find. Unfortunately, the portal only provides links to the home page - the design is still clunky, but the content is worth putting up with for a bit of extra work to find it.

I hope you enjoy the post, and I'll be contributing there on a fairly regular basis. I'm just one of many contributors, however, so what I really want you to do is discover the portal and see for yourself. And then, please tell me what you think, as Michael is always open for new ideas.



Technorati tags: IT in Canada, Jon Arnold, Michael O'Neil, Unified Communications

Sangoma Acquires Paraxip - More Canadian Consolidation

The Canadian tech/telecom vendor space has been busy of late. Last week, Ottawa-based IPTV middleware vendor Espial announced its acquisition of Kasenna.

Yesterday, Toronto-based Sangoma Technologies acquired Montreal-based Paraxip Technologies. Like Espial, it's a small deal between small companies - $4.8 million - but another nice example of low level industry consolidation.

I'm familiar with both companies, and have done work with Sangoma as a client. Sangoma has actually been around over 20 years, which is pretty rare for Canadian tech companies. So, they're far from being a startup, but are still pretty small - but they are publicly traded.

Sangoma is well regarded in the Open Source community as a leading provider of PCI cards for VoIP solutions. They compete head-on with Digium, and have many fans in their corner who feel they have a superior product. Paraxip is more of a software vendor that enables telephony connectivity for computers, and have a strong focus on contact centers, including integration with both Genesys and Microsoft Speech Server.

Overall, it looks like a good fit with both hardware and software elements in a single offering. The companies announced their own product integration last year, so they've already figured out how to work together.

It's not a huge deal, but I think it's a good deal, especially by making two Canadian companies stronger as one. It strengthens Sangoma's position by making them more of a complete solution provider for Open Source VoIP and the contact center market. As Open Source gains momentum for Unified Communications solutions, things could get interesting, as this deal gives Sangoma more capability to be positioned in this space, which would take them up a notch or two in the food chain.

Not much downside here, really, and I'm glad to see Sangoma making a move to become bigger, stronger and better.

Technorati tags: Sangoma, Jon Arnold, Paraxip

June Media Roundup

Not sure why I didn't do this sooner, but I've been wanting to post a monthly roundup of my recent media citings. A number of people keep mentioning articles where they see me cited, and sometimes I'm not even aware of them.

I try my best to post media citings in the right column of this blog page, but also thought it might be helpful to summarize recent citings in one post. June was a particularly busy month for being quoted in the tech/telecom media, as I was included in stories in both the U.S. and Canada, along with a TV appearance.



Business Week - "Home Phone Service for $10 a Month?"

BNN TV - RIM's Earnings/Outlook for Smartphones

ITBusiness.ca - "Cisco's Former Number Two Becomes Avaya's Number One"

ComputerWeekly.com - "VoIP Supplier Guide Essentials"

Macworld - "Wireless Broadband to Drive iPhone 3G Sales"

U.S. News & World Report - "Look Out, Vonage. Here Comes magicJack"


Technorati tags: Jon Arnold, J Arnold & Associates