Videoconferencing News - GIPS and SightSpeed

Two companies I have some history with in the videoconferencing space had some news yesterday - GIPS and SightSpeed. I was set to post this yesterday, but we had a power outage at an inopportune time. After that, one thing led to another, and it just didn't happen as intended. Defeated by technology, again...

I'll start with GIPS - Global IP Solutions - since I have more history there. They've just published a white paper along with a video to demonstrate how far desktop videoconferencing solutions have come. I won't say any more than that since I'm the author of the white paper, and I'm not in the PR business. However, I am pleased to see how much attention this has been getting, so if you haven't come across this yet, you can find it in a few places - Fierce VoIP, Conferencing News, and an in-depth review/analysis from Jim Courtney on Skype Journal.

For more detail, you can read the press release here, and download the paper as well as view the demo video here.

SightSpeed had some very exciting news of their own on the same day, so there must be a trend happening. In short, they were acquired by Logitech for $30 million.

Aside from being a great exit for Peter Csathy's company (his third), I see this as nice validation for the good work GIPS is doing. I've got some nice history with SightSpeed as well - and have been a happy user - so it's personally satisfying to see a company I've been following for a while get a buyout like this, especially in such a difficult economy.

Finally, to tie things up nicely, colleague Alec Saunders featured both companies on yesterday's Squawk Box podcast. Guess I'm not the only one seeing a trend here!

Technorati tags: GIPS, Jon Arnold, SightSpeed, videoconferencing

Avaya Global Analyst Conference - My Take

There was a lot to look forward to at this year's Avaya global analyst event, and on the whole, I'd say they lived up to expectations quite well. Yesterday I had a chance to post some photos, and now I'm set to share my overall impressions.

The big change is that being a private company now, there is less transparency in how they're doing. I'm not a financial analyst, so this is a bit less important for me, but still, this is a great opportunity to get an inside look as to how Avaya is faring since going private. The other development is in their leadership, with Charlie Giancarlo moving in from Cisco to serve as interim CEO. Lots of history there, but basically, Cisco's loss is Avaya's gain.

As with all analyst events, attendees are under NDA, either explicitly or implicitly. So, I'm not going to cite performance data, even though we did get a few glimpses. There was a lot of interesting messaging, and I'm just going to hit the high points here.

Charlie Giancarlo set the tone right away by stating Avaya's goal is to be 'the #1 global supplier of enterprise communications systems'. Take that, (enter any Avaya competitor here). While the definition of 'communications systems' is open for debate, the aim of being number one is not, so it's clear Avaya is intent on making the most of being private.

In terms of the grand plan, he shared Avaya's roadmap through 2010, by which time all the moves to refocus/reinvigorate the company should bear fruit. He didn't rule out going public again, and cited Seagate as a successful model to follow. They were taken private for $6 billion, and a few years later had doubled in value and went public again.

Some of the big initiatives underway to duplicate this feat include stronger regional alignment with corporate objectives to make Avaya more of a global organization, and a more channel-centric go-to-market model for driving sales. Another key Cisco hire was Todd Abbott, and I was very impressed with his vision for building the kind of sales organization to support these initiatives. It's all about sales at the end of the day, and he brought a lot of 'his people' over to Avaya, and this may well have as much bearing on Avaya's ultimate success as having Charlie Giancarlo on board.

It's clear that Avaya has worked hard to get the right management/leadership team in place, and it was really interesting to hear them say that this was easier to do as a private company. I never really thought about things this way, but when the stock equity of your employer gets weaker by the day, the harder it becomes to stay motivated. In today's market, the prospects of moving over to a company with a great brand that's just gone private and is in rebuilding mode become very attractive for all kinds of reasons. I get that, and now we're looking at a company with a top tier team, big money behind them, and free of the pressures of meeting quarterly earnings calls. That's a pretty good recipe for success, especially since the markets are not going to turn around any time soon.

Another interesting view from Charlie was the classic 'flight to quality' angle that will help drive growth. He took pains to point out that Avaya is one of only two financially stable vendors now ' the other one remaining nameless, but not hard to figure out. The financial mess we're all in has yet to take its toll, and sure, there will be casualties, and logic dictates that Avaya will be seen as a friendly haven for nervous customers and will get their share of business.

Fair enough, but he made another point that is probably more telling about the current market environment. That is, meaningful market share shifts happen in bad times, not good times. I've been out of MBA school too long to remember such things, so I don't have any empirical evidence to validate this, but it does make sense. If that holds true, and if Avaya executes well, then, sure, they are poised to capture market share. Whether it comes from above ' the other stable vendor ' or below ' everyone else, many of whom are in a weaker state ' I'm sure they're just happy to be growing.

There was a strong, recurring theme about focusing on channel support and moving away from the conflicts caused between direct sales efforts competing with the channels for business. In Avaya-speak, they call this being 'fulfillment neutral'. Okey dokey. More importantly, the new mantra is to become 'high touch, channel centric'. Let the channels do the selling, and provide more touch points to support them with things like training, certification, better order fulfillment and more marketing programs. This also means new compensation models to better incent them. Details weren't provided, but it was explained how some types of sales did not generate income for some channel partners, and they're moving now to address things like this. Sometimes it pays to build on best practices, and in this area, I'd say there's a lot of Cisco thinking here, which is not a bad thing. Todd Abbott summed this up best by saying this new focus on channels is 'a corporate strategy, not a sales strategy'.

Aside from being channel-centric, there was a lot of talk about becoming customer-centric. Really focusing on the needs of end users and getting beyond voice solutions. Karyn Mishima touched on how the consumer experience is now driving change and expectations around what Avaya has to deliver today in the enterprise. Not just new ways to communicate ' Facebook, Second Life, etc., but in new contexts such as retail kiosks in banks and telemedicine. There wasn't the Web 2.0 focus I saw at BroadSoft Connections earlier this month, but Avaya is playing in a different league, and are bringing elements of 2.0 in their own way. I saw some pretty interesting Web/voice mashups in their Demo display, but these are still in the lab. They won't be coming to market until next year, and what I saw looked very much like what's running today on BroadWorks Xtended.

I'm not an IT guy, and given Avaya's Bell Labs pedigree, there were a lot of technical presentations that I could only follow to a degree. However, it's clear to me that they're leveraging their Ubiquity acquisition pretty heavily, especially for their Unified Communications Solution. It was often mentioned how the majority of the installed base out there is still TDM, and to bring customers along into IP, they need to seamlessly support H.323 and SIP.

Other updates of note include One-X Mobile, which extends the PBX feature set to the mobile phone, with support for all the major handsets (and not just smartphones) and operating systems. For the broader Unified Communications solution, Jorge Blanco provided an extensive progress report, talking about how they've established a reference architecture to support enhancements across all touchpoints and applications ' the desktop, mobile phones, Web access, messaging and conferencing. Other developments of note include their Intelligent Presence Server which aggregates presence across multiple communication modes, and Session Manager, which among other things provides better interoperability for third party application developers. That said, there was not much about videoconferencing or social media/collaboration solutions, but there's plenty here for most enterprise uses.

SME is another key focus, and while Cisco has made similar proclamations, this space seems like a better sweet spot for Avaya. Geoffrey Baird runs this unit and pointed out how fragmented this market is. Nothing new there, but going into a down economy, this matters for both vendors and buyers alike. Avaya is profitable and well-capitalized, and not many of their competitors can say yes to both of these. Vendors with a focused offering who execute well and develop strong channel programs will do well, and that's the story we were being told/sold. I came away feeling pretty good about Avaya's chances here with IP Office, and Geoffrey cited some solid proof points to back this up (but I can't share those).

To get SMEs buying IP communications solutions in today's market, they really need to see attractive ROI metrics. I think there's a real opportunity here for vendors to tailor their ROI stories in the context of a business slowdown. SMEs will be looking to cut costs wherever possible, and while I didn't see any Avaya ROI scenarios, it sounds like they understand its importance for nervous business owners. SMEs also need manageable financing or leasing programs, and this is an area where Avaya's financial strength gives them a competitive edge. All else being equal, this can be the deal maker for SMEs deciding among comparable solutions from multiple vendors, and it looks like Avaya is playing that card pretty well.

I could go on, but will leave it at that. They packed a lot into a day and a half, but it felt about right, and it certainly was time well spent. Overall, I'd say Avaya is about as well positioned as one could expect, and I sure like their chances. The overall mood seems upbeat and energized, and based on my impressions from talking to people there, the move to privatization was the best medicine. It will be interesting to see who fills the full time CEO role, but the team in place today looks pretty solid to me, and next year should give us some strong clues as to how well this translates into growth.



Technorati tags: Avaya, Jon Arnold

Avaya Global Analyst Conference - Photo Highlights

Am attending the global analyst conference for Avaya in Boston this week, and it sure has been great. Got lots of impressions to share with you, but that will have to wait another day or so. Just been too much going on, and for now, all I can do is post some photos from today's keynotes. I'll have some commentary and overall impressions once I have time to gather my thoughts.




Interim CEO Charlie Giancarlo




Strategy/Tech SVP Karyn Mashima




Sales SVP/President, Field Operations, Todd Abbott



Executive Q&A




Technorati tags: Avaya, Charlie Giancarlo, Jon Arnold

Service Provider Views - BroadSoft as a Platform Play

My latest Service Provider Views column is running now on TMCnet. It's another variation on the platform play theme, and my focus this time is on BroadSoft.

This may not be what comes to mind right away for most of you, but you might just think otherwise after reading my article.

I've followed BroadSoft for ages, and after spending time with them last week at Connections 2008, I'm sure seeing a lot of Web 2.0 and mashups, and that says platform play to me. What do you think?


Technorati tags: Service Provider Views, Jon Arnold, J Arnold & Associates, TMCnet, BroadSoft

VoIP Software Developer Job Opening in Toronto - Interested?

Think of this as a bit of a public service post.

Lots of things come my way, including recruiters looking for job candidates. In situations where I'm comfortable, I use my blog to help them by putting the word out to my readers. You never know, right?

So, here's a job opening that should be of interest to local software developers. What I can tell you is that this is a Toronto-based company that's "heavily involved in VoIP/SIP". It's a full-time position, and the pay package seems pretty good. I'm not a developer, so I can't really gauge the money thing any more than that. Hey, work is work - it's tough out there.

If you're interested, please drop me a line, and I'll be happy to put you in touch with the recruiter for the full story. Nothing ventured, nothing gained.

Technorati tags: VoIP software developer, Toronto, Jon Arnold

New Video Interviews on TMCnet

During TMC's IT Expo a couple of weeks back, I conducted a handful of video interviews. As with the Spring IT Expo earlier this year, these were done while wearing my Editor's hat for the IP Convergence TV portal.

These interviews are a co-production between TMC and IP Convergence TV, and they will be available for viewing on both websites. Updates for IPCTV have been a bit slow lately, but TMC's Alan Urkawich has done a great job getting these produced, and they're now running on TMC's video page. Ideally, they would run on IPCTV the same time, and I could cover these in one post, but since they're up on TMC now, I'm posting today while it's fresh.

I did 5 video interviews during the show, with each guest talking about various aspects of convergence technologies and their impact on service providers. We've kept them short this time around, and each runs about 5 minutes. So, in no particular order, here are the links...

Rich Tehrani, President, TMC - talking about some of the more interesting solutions he's seeing on the showfloor, esp mobile VoIP and immersive telepresence.

Dan York - Dir. Emerging Comm. Technologies, Voxeo - good insights from Dan about how voice-enabled communications is becoming integrated with Web services, and what this means for both service providers and enterprises.

Bob Emmerson - freelance telecom writer - Bob brings his deep industry experience to bear in talking about the importance of QoE for video, and how poorly understood it is in North America. He also shares his views on Unified Communications and the trend towards integrating VoIP with business processes.

Eric Burger - Chairman, SIP Forum - Eric updates us on the SIP Forum, especially the SIP Connect initiative, which is enabling plug-and-play solutions across multiple vendors. He also explains why service providers of all stripes - wireline, wireless and cable - are now actively involved with the SIP Forum, and helping drive its recent growth spurt.

David Yedwab - Partner, Marketing Strategy Analytics - always one of my favorite interviews. David knows the SMB space well, and has great insights about the issues/trends/challenges around their adoption of converged communications services. He cites the Microsoft Response Point solution as a good example, whose launch we both saw at the show.

That should give you a good fix of video content for now. I'd love to hear your thoughts, and let me know which one you liked the best!

To close out, I should also mention that video is a big part of TMC's thinking these days, and these interviews have been posted to a TMC microsite dedicated to video. I think it's a great idea, and it's especially helpful for anyone who couldn't get to the IT Expo last month.

There's loads of video content there, starting with a daily news update from Alan Urkawich - not a bad way to get a daily digest on what's new. Search the tabs, and you'll find video from recent events TMC has been involved with. For the IT Expo, in addition to my interviews, most of the keynotes are there, as well as many TMC interviews conducted with various exhibitors. There's similar content there for Astricon 2008 and NXTcomm.


Technorati tags: TMCnet, Jon Arnold, Rich Tehrani, Bob Emmerson, Dan York, Eric Burger, David Yedwab, IT Expo, IP Convergence TV

eComm 2009 - Call for Speakers

As things develop with eComm 2009, I'll be posting, as will others on the Advisory Board who blog. Last week was tough on blogging for me, and I didn't get a chance to get the word out about the Call for Speakers.

We've been steadily reviewing submissions throughout the week, and they continue to come in. A handful are quite good, some are pretty good, and some are off the mark. It all comes with the territory, and our job is to pick the best of the bunch and make them all fit into an overall program.

There's a lot of interest to present at eComm, both from previous speakers, and loads of people just coming around to it who want to be part of the conference. We'll do our best to give fair consideration to all entries, but the roster will likely be set in the next week or two. So, if you're interested, you'd better get a move on, and follow the procedure here.

And if you just want to stay up to date with eComm, visit the website, and check out the blog for news.


Technorati tags: eComm, Lee Dryburgh, Jon Arnold

My Jazinga Review

I?ve been trialing Jazinga for a while now and have waited for the most recent updates to get this review done. I?m really enjoying using it, and it?s become my default telephony system. I use that word loosely, since I work solo, and am not exactly a typical PBX user. I don?t have anyone to transfer calls to, but there are many other features that make my life better and my work day more productive.

Before sharing my thoughts about Jazinga, I didn?t realize the most obvious thing about Jazinga until sitting down now to write about it. I?m a marketing guy at heart, so these things keep me up thinking more than most other people. Jazinga is a catchy name for a company, and it?s just hit me that the product itself doesn?t have a name, so by default I don?t know what else to call it. Maybe it?s time for a name-that-product contest???

I?ve gotten to know the Jazinga folks pretty well now, and in case you?re wondering, yes, they?re very typical of a tech startup ? heavy on engineering and light on marketing. That?s ok by me ? at this stage it?s much more important to get the technology right, and in my books, they?ve done a great job there. The marketing and branding will come, and along the way, I?m sure they?ll come up with a clever name for their offering. I hate to call it a product ? seems so pedestrian ? and it?s only partially correct, so giving this a name will be trickier than you might think. I?ll leave that hanging out there for now, and move on to my review.

I?ll start by saying that other beta users have reviewed Jazinga already, and they?re more techhy than me. You can find these posted on Jazinga?s website, and there?s some good commentary about what?s under the hood. I?ll focus more on what?s outside and my everyday experiences.

As others have noted, Jazinga is an interesting a hybrid ? the box is a both a router and an IP telephony system. You basically get all the features of a PBX and QoS, as the system is able to prioritize voice over your broadband connection. Not only does that give you reliable service, but the audio quality is noticeably better than regular VoIP. For small businesses, this strikes me as a very important selling feature.

From a buyer?s point of view, Jazinga is a great value. They?ve used a lot of open source, which helps keeps the price down, and provides flexibility for adding new features and self-provisioning. It?s about as end-user centric as you can get, and ease of use is another hallmark of Jazinga. The earlier reviews have all picked up on the ease-of-use angle, and I can certainly vouch for that. Setting up the system takes little time, and is largely self-provisioning, so it?s ideal for SMBs, as they typically don?t have much in the way in-house IT support.

Not only does Jazinga come with all the telephony options you?d typically want to see, but they are continually adding new ones. It?s very easy to set up an auto attendant with greetings for each employee, and then customize how each person wants to receive their calls. For me, the conferencing feature has the most utility. It?s easy to set up, and very handy for initiating concalls on the fly. The only downside is that callers have to dial in to a toll number, but these days, most people don?t have a problem with that.

Another great thing about Jazinga is that it?s extensible. It?s built to keep taking new features, and end users don?t have to pay extra for these. The most recent releases - beta 1.11 and 1.12 ? have some noteworthy additions:

- Status screens in the Administration UI to monitor your Internet connection and system configuration

- Forwarding of voice mail to email

- Addition of portals for individual users. Previously, only system administrators had portal access. This means end users can now access their voicemail via the portal and update their personalized settings.

- System configuration and backup settings can now be saved to the desktop, giving end users more control and access to their communications tools.

- Two new calling features to make the telephony service more valuable to SMBs:

1. Dial around ? you can now call into and through Jazinga from any phone, anywhere and save on long distance charges.
2. Callback ? another way to do this, and works like other mobile VoIP callback services.

To use Jazinga, you need an IP phone, and they support all the major brands ? Cisco, Linksys, Aastra, Polycom and Snom, so it won?t be too hard to get this going. Once you see it up close, you may wonder why anyone would need a PBX. Aside from being easy to use, you feel empowered right away, as each end user can customize their greetings and call control preferences - and just as easily change them as their needs dictate. It?s also fun setting up the front door, which is where you record your IVR greeting prompts for each extension and conferencing options. Then you can add your own music on hold and really make it your own.

Being open source, Jazinga has made it easy to keep adding features without increasing your costs. That?s a pretty strong driver, as the system always stays current and keeps getting more powerful with each release. SMBs have never really had it this good before.

This would be enough for most IP telephony solutions, but Jazinga is thinking further out, and this is where it gets more interesting for me. For SOHOs and some SMBs, many, if not all end users will be home-based. Jazinga can very easily be used as the hub for both home and business communications. No reason why your landline ? analog or VoIP ? can?t be hooked up, giving you PBX features in the house. How about that? Think of the fun you can have with your greeting prompts ? ?for the kitchen, press 7?, or ?for Mom, press 6?. How can you not want to do this?

Let?s take this a step further. Once you?ve got home and business all running off Jazinga, why stop at voice? Here?s where the magic of open source comes into the picture. With wireless IP running all over the house/office, you could provision all kinds of other services ? remote printing, FMC handoffs, etc. Let?s not stop there. As we start broadband-enabling all kinds of devices and machines, the possibilities really open up, especially around smart home-type services. Think about starting the roast remotely, controlling the thermostat or monitoring your home security or surveillance systems.

I?m getting a bit ahead of the game, but the likes of Microsoft are well along that path, and Jazinga could become a perfect hub solution sooner than you think. You just have stop thinking about this as just an intelligent telephony router. When you do, you then need to start wondering why service providers aren?t running to partner with Jazinga. Not just telcos, but anyone with a wire into the home ? ISPs, cablecos, utilities, etc. Lots of possibilities here for sure.

It?s a very important part of the puzzle, simply because Jazinga isn?t a service provider. You could certainly buy the box retail or through a distributor channel and just go with the BYOB model. That works, but then it?s just a sell-through box solution for Jazinga. That?s ok, but then it starts to sound too much like Ooma, who I?ve written about ? and still use. It?s a great service, but like Jazinga, it?s just another box on my desk, and I really don?t give it a thought. That?s too passive a model for me.

I?ve been saying this about Ooma from the beginning ? the service provider is their best friend and route to market. Let them brand Jazinga and roll it out to their subscribers as a total package. That makes so much more sense to me, and is a real win-win for both parties. Think about how effective that would be for any carrier trying to break through the clutter in the SMB space. I know Jazinga is thinking this way too, so give it some time, and I?m pretty confident this will be a much bigger story going into 2009.


Technorati tags: Jazinga, Jon Arnold, SMB VoIP

BroadSoft Connections - Day 2

Day 2 zoomed by, and I'm going to hit the high points with photos and some brief commentary. Things started with Show Me The Apps, which was a great showcase for how Web 2.0 style apps are being developed and integrated into the BroadWorks platform. Most of these were oriented to consumers and targeted at hot spaces such as Google Apps or the iPhone. This stuff sure is fun and sexy, but I'm not so sure carriers will make money there. Others like Tom Howe (the mashup competition winner)focus on business applications that solve specific problems and have identifiable value for subscribers. That's where I think carriers will want to look a bit more closely.

Regardless, I think this is a great direction for BroadSoft, and it shows the power and value of an open platform that can give any type of carrier a competitive advantage serving either business or residential subscribers. And that, of course, may be what really makes this work. As our home and work lives become increasingly blurred, carriers are going to need offerings that cater to our overall communications needs - not one thing for home and another for work.

After this session, I spent time at the Solutions Showcase, getting hands-on demos from both BroadSoft partners, and their own offerings. Otherwise, the day was taken up with meetings, and oh, blogging!

I should also add that I was briefed in advance on an announcement that BroadSoft released Tuesday morning about a partnership with Microsoft for an integrated hosted SMB Unified Communications solution. It's an interesting item in that it allows for a completely hosted offering with BroadWorks providing the hosted softswitch/UC solution, integrated with Microsoft's HMC offering - Hosted Messaging and Collaboration. The idea here is that this should be very attractive to SMBs who lack the infrastructure and/or resources to manage these pieces themselves. It gives them lots of flexibility in terms of scaling the services up or down, and adding features that will work seamlessly with their everyday Microsoft business applications.

So, here are some photos from both days, starting with Day 2...

Show Me The Apps












Now for some Day 1 photos....




Showing us how the Xtend platform can be used to build community - right in our midst...



Very slick video before the opening keynotes - fast-paced and highly visual - getting you in the mood for the new world of apps and their Xtend platform experience...



Mike Tessler (very tricky lighting - apologies for the poor photo - best I could get). Lots of good messages from Mike, with the driving theme for carriers being the need to open up your networks and see the value of what the Web developer community can bring.




Dr. James Canton (again, apologies for the poor photo quality). Interesting speaker - futurist - great look into how the mobile web will evolve and change not just communications, but the essence of business itself. Good food for thought about how important collaboration is in this new world, and how there is a great opportunity here for carriers to "lead their customers into the future".



Walt Mossberg - boy, what a treat. He talked mostly about how important the iPhone and Android are to the future of communications, and I couldn't agree with him more. I especially liked his take on the iPhone really being a mobile PC - the phone is just incidental. I've been of that view from Day 1 and as I don't hear many people talking this way about the iPhone, it was great to hear validation from someone like Mr. Mossberg. Plus, he's an avid Red Sox fan, so he's way up there on my list!



Solutions Showcase, including the 24 Hour Communications Experience. This was a guided tour walking us through how BroadWorks applications can touch our lives at every stage of our waking/working/walking day. I thought it was a great way to make all of this very real for carriers, who I believe need to see this big picture and how they are no longer in the business of just selling phone services.








Thanks, Tom...



Finally - what a great view - wish you were here...





Technorati tags: BroadSoft, Jon Arnold, Connections 2008

Loose Ends - Skype and the Great Firewall of China, VON/Virgo Deal, Oz/Nokia Deal

I don't get paid to blog, so when I'm busy with consulting work, I fall behind on the news. There is always interesting stuff going on, and before the week is out, I wanted to quickly draw attention to three stories of note. These are all of interest to me, but it's way too late to post about them. So, for the laggards out there, here are three items you might want to explore further.

1. Skype - China/censorship/privacy - you get the idea. Wow, this is an interesting - but not altogether unsurprising story. Barely a month after the Beijing Olympics, here we go again, with the dark side of state-run media rearing its ugly head.

You don't have to look far for coverage of this story, or think too hard about how insidious all this is, but it's another reminder of how the Internet is impacting our lives. Ultimately, it may be a borderless technology, but as they say, the "great firewall of China" isn't quite onside yet.

I'd start first with Phil Wolff's posting on Skype Journal, then Om Malik, and I'm sure you'll find many others from there. I should also add this is not a new problem, and Skype is not alone in this morass - other IM platforms have had similar issues. RIM too, by the way.

Aside from the coverage you've already seen on this, I wanted to add some local coverage that I thought was really great. It ran in today's Globe & Mail, and talks about how a lab researcher here at the University of Toronto - Nart Villeneuve - uncovered some online trails that led him to all kinds of censorship and monitoring in China with Skype traffic. It's a great read, and am pretty sure will add valuable first-hand insight for anyone following this story. I should add that local colleague Jim Courtney - a regular Skype Journal contributor - picked up on this today, as have others like Om Malik.

I'll end on that triumphant note, as it's great to see some homegrown investigative work getting to the bottom of a truly international issue.

2. Virgo acquires VON. This is a much smaller scale story, but still of interest to many of us in the space. Several of us got wind of this news at the IT Expo a few weeks back, but it's just becoming official now. Andy Abramson had a good wrap on this the other day, and there's not a whole lot more to say about it right now.

Well, there is, but it's end of the week, and I'm kind of done now. That said, I wanted to at least acknowledge the story because it's evident from my recent conversations that most people don't know this has happened. Now you do.

3. Nokia acquires Oz Communications. Yet an even smaller story, but also of interest to me. Everyone knows Nokia and how they're doing lots of cool things with Ovi and just launched their iPhone killer. But most of you don't know Oz - a bit like saying you don't know Jack.

I've followed them for a while, and it's another great Canadian success story. So, add a notch for our win column, which is a nice way to end the week as the weather gets colder and my Red Sox look to keep winning.




Technorati tags: Skype, Jon Arnold, Nart Villeneuve, VON, Oz Communications

Ooma No Go Booma

Well, this sure was interesting news on a few levels. I'm not going to rehash the history, but I've been following Ooma from the begining, and not long after, Tom Howe got into the mix and made a public wager they would not last a year.

Looks like Ooma has proven him wrong as they just raised $16 million, and not a day too soon with the markets being in meltdown mode now.

This has all unfolded in the past couple of days, and it's just bubbling up on my radar. It's newsworthy - not just because a company that most people I know are highly skeptical of in terms of staying power - but because fellow bloggers Alec Saunders and Tom have responded accordingly to make good on the wager.

And then you just have to wonder how Ooma can keep attracting capital while really cool startups like Iotum and Fonolo struggle to just get a few crumbs. Life doesn't seem fair, does it?

Anyhow, you can read all about it on Tom's post, and it will be one more thing for us to talk about next week at BroadSoft Connections.


Technorati tags: Ooma, Jon Arnold, Thomas Howe

Service Provider Views - Is VoIP Dead?

Well, that's what Skype's Jonathan Christensen thinks. My latest Service Provider Views article ran yesterday on TMCnet, and the focus was on his keynote at the ITExpo earlier this month. I thought it was the most interesting presentation given, and is very much in line with what my Service Provider Views column is about.

Of course, it's a provocative question, so you'll just have to read the article yourself to find the answer. And whether you agree or not, I'd love to hear your thoughts.


Technorati tags: Service Provider Views, Jon Arnold, J Arnold & Associates, TMCnet, Skype, VoIP, Jonathan Christensen

Jazinga Launches

Somehow, in the midst of everything else that kept me busy last week, I neglected to post about Jazinga's launch. Being Toronto-based, I'm always keen to support a local startup, especially one that shows this much promise. I've been beta testing their service for a while, and will be posting a review fairly soon. I've been waiting for the latest upgrades, which came just before my last conference. I hope to get this done before the week is out.

Back to the news. For those who don't know Jazinga, they have a premises-based IP telephony solution that's great for SMBs and SOHOs like myself. We all know about IP PBXs and open source-style solutions. Jazinga is a very practical, affordable alternative that's built around ease-of-use and a rich feature set. While most solutions are totally hosted or web-based, this has all the intelligence in the box, which doubles as a WiFi router/ATA.

I'll let the links tell the rest of the story, but if you want to hear more about it, I'll steer you to a podcast I did recently with their CTO, Shidan Gouran when I guest-hosted on Squawk Box.

So, a belated congrats to Jazinga on the launch, and here is some of the better coverage that I recommend you read - Telco 2.0,Garrett Smith, Andy Abramson, and PhonePlus Magazine.



Technorati tags: Jazinga, Jon Arnold, SMB VoIP

Cisco Goes Big on Collaboration

Yesterday, I attended an advance briefing at Cisco Canada's offices about their news today announcing their collaboration portfolio. I was one of four analysts/media people getting the full presentation yesterday - delivered, of course, via Telepresence by Laurent Philonenko in San Francisco. It's always fun to do things this way, and it sure is easy to get spoiled with TP. The rest of the world sure doesn't live this way, but that's another topic.

The press embargo ended this morning, but I haven't been able to blog til now. If you read the news, you've probably seen the press release by now, so I'm not going to rehash the details.

Basically, Cisco has pulled a lot of existing pieces together under what's now called the Cisco Collaboration Portfolio. There's really nothing new here, per se, but it certainly keeps Cisco up to the minute in terms of what's happening in the workplace. Actually, there are two new things, but are just an adjunct to this announcement. Last week, Cisco announced their acquisition of PostPath, and then Jabber. These are relatively small deals, but they add some strong capabilities to support this overall focus on collaboration. I have no doubt there is a method to all this, and Cisco wants to be sure it can deliver the whole package here.

Anyhow, during our briefing, we heard about the big themes that are driving collaboration. Nothing new there, but the main point from their perspective is that the network enables all of these tools. So, by extension, Cisco is right there, behind the curtains making all this possible. Fair enough.

Getting beyond this, what I liked hearing was how Cisco is bringing two distinct worlds together now - the network and the cloud. By doing so, Cisco can enable collaboration universally, whether you're tethered to the network at the office, or working remotely, and connecting over the Web and using Web-based applications. This is certainly not the Cisco of a few years ago, and I guess this is their way of saying that meaningful work takes place off prem, and they can now support collaboration in any environment.

They have defined their Collaboration Portfolio along three lines of business - Unified Communications, Video and Web 2.0. Each of these consists of many solutions, such as IP telephony, conferencing and Telepresence. These pieces will be familiar to any Cisco follower, but I do like this taxonomy. Each plays a distinctive role in the collaboration process, and by tying them together under a single portfolio, the intended result is a richer, more complete collaboration experience. It's a big-time promise, and time will tell if it delivers.

While all this makes perfectly good sense to those of us attending, I had to ask Laurent if the market will see things this way. During the presentation, the strategic messaging was "collaboration is the platform for business", and "the network is the platform for collaboration". Hmm. My most recent recollection of the Cisco mantra was that "the network is the platform".

Laurent concurred that the latter is still very much true, but it has now been extended to collaboration. I can see the logic, but I'm concerned that Cisco is now trying to position itself as more of a collaboration play than a network play. Nobody can challenge them for network supremacy, but collaboration is much more of a Web 2.0 story, and it's not clear to me if the market is ready to see them this way.

While Telepresence was largely built from the ground-up internally, most of their 2.0 capabilities have come from acquisitions, both large (WebEx) and small (Jabber, PostPath, etc.). I think it's much harder earning your stripes following the latter path, but with Unified Communications still trying to break out of the gates, I don't think anybody has a monopoly yet making the whole collaboration thing work. So, it's hard to see how Cisco could go about this any other way, and this portfolio is probably as comprehensive as anything out there right now.

Regardless, they've made a statement today that collaboration is the new black, and they're telling the world they can have it in any color, so long as it's black - Cisco black. Let's see what the market thinks.


Technorati tags: Cisco, collaboration, Jon Arnold

BroadSoft's Mashup Contest - Thomas Howe Takes Top Spot

Call me a homer, but I think it's great news to hear that colleague Thomas Howe took top prize at BroadSoft's voice mashup contest. Readers of my blog will no doubt know Tom, and I've spent a fair bit of time with him this week at the IT Expo.

I actually had an advance copy of the press release on Wednesday, and Tom didn't know he had won until I told him later that night. Whoo hoo. The press release was released yesterday, but I haven't had a chance to post until now.

As the press release explains and as the name implies, Disaster Dispatcher is targeted at emergency workers. It integrates Twitter with the BroadWorks platform to centralize all the information needed to do their jobs more efficiently. The payoff is very nice, as Tom gets $5,000 cash, a trip to their Connections event next month, and an exhibitor showcase to profile his company at the event. I'll be attending Connections as well, and look forward to buying Tom a drink there.

I'm very happy for Tom, and want to congratulate him here, and share the news with anyone who hasn't heard. I also want to give kudos to BroadSoft, who have really embraced voice/web 2.0 and recognize the value of mashups for their customers, as well as the importance of nurturing an ecoystem of avid developers.

I should also mention that the second and third place prizes went to Project ARTCTIC and QuickSet. I'm not familiar with either, but that should change once I get out to Connections.


Technorati tags: Jon Arnold, Thomas Howe, BroadSoft

Latest Service Provider Views - Making Voice a Killer App

Got a pretty full plate here at the IT Expo, and I'll have a blog post and some photos coming about Day 1.

Until then, my latest Service Provider Views column on TMCnet was published today, and with the Expo upon us, I think you'll find it a good read. My focus here is what a couple of companies - Mobivox and Jajah - have been doing lately with voice activated services. I think it's a great way for service providers to add value to voice without really doing much. The article was just posted this afternoon, and you can read it here.

Hopefully you'll feel the same way, and I'd love to hear your thoughts. Back to the Expo now...


Technorati tags: Service Provider Views, Jon Arnold, J Arnold & Associates, TMC IT Expo, Mobivox, Jajah

Media Summary - August

August is a pretty slow month all around, so I didn't engage that much with the media. That said, I did manage to turn up in a few places, as well as publish my bi-monthly column, Service Provider Views for TMCnet.

- Chicago Sun-Times - Ifbyphone profile story

- IT World Canada - Q9 Networks privatization

- Ottawa Business Journal - Espial outlook in IPTV market

- Service Provider Views - "Ribbit - Why BT's $105 Million Was Well Spent"

- Service Provider Views - "Platform Play Updates - Solid Proof Points for Service Providers"


Technorati tags: J Arnold & Associates, Jon Arnold

BroadSoft Acquires VocalData

Interesting story from yesterday about BroadSoft acquiring what used to be known as VocalData. It's not huge news and hasn't received much attention, but for people like me who have followed these companies pretty much from the beginning, we notice.

You can tell I'm old school because I talk about VocalData. The more current explanation - which you can see in the press release - is that BroadSoft acquired "GENBAND's M6 Communication Applications Server" - formerly known as VocalData.

Genband - formerly General Bandwidth - is a story unto itself with a history of acquiring and divesting, and VocalData came along with their last big deal. I've never been able to figure out how all their moves really add up - and I'm not alone - but it's pretty clear they're steering now more towards the media gateway space and away from the applications space. Fair enough - it's very hard to be really good at both.

I haven't heard anything yet about how much the deal was worth, but I honestly can't imagine it was a lot, and very likely under $10 million. The important thing is that BroadSoft is consolidating what little is left among pureplay application server vendors. There was a time when the U.S. market had 3 major players - BroadSoft, Sylantro and VocalData, and I tracked them all when I covered this space at Frost & Sullivan. I always liked VocalData, but they couldn't keep pace, and in time, this became a two horse race.

I've long been friendly with both Sylantro and BroadSoft - and have attended their customer events - but most people would tell you that BroadSoft is the stronger player these days, and continues to innovate on many fronts. Adding VocalData pushes up their revenues and customer base - which the press release says now stands at 435. That's a pretty nice book of business, and I have a pretty good feeling that you'll be hearing about bigger and better deals from them before the year is out.

Before moving on, I should clarify that BroadSoft may be the #1 app server vendor for North America, but globally, Comverse/NetCentrex is bigger, mainly by virtue of some very large residential VoIP deployments in Europe.

Technorati tags: BroadSoft, Genband, Jon Arnold, VocalData, application servers

Mobile Roundup Squawk Box Podcast

Just a quick note to say Alec Saunders has now posted the podcast of yesterday's Squawk Box session.

We had a mobile roundup session, and I was able to log in and participate. Mobile VoIP has been a hot topic lately - and I've been posting about it - so it was a lively forum for everyone to weigh in on.

So, if you're following things like mobile VoIP, the iPhone, Android, smartphones in general, and the latest N Series phones from Nokia - and want to hear what a lot of smart, connected people are thinking, the podcast will be worth a listen. It's about an hour long, though, and you can download it from the link on Alec's post - here.


Technorati tags: mobile VoIP, Alec Saunders, Jon Arnold, Squawk Box, Calliflower

Inc Magazine - Top 5000 List/VoIP Companies

Colleague Garrett Smith had a post on Monday that I just saw and wanted to echo in case you missed it.

He cited Inc Magazine's current list of fastest growing companies. It covers the top 5000 in the U.S., which is a huge list, and it's something Garrett has been following for a while. His post cites the rising stars in the VoIP space, and it's worth reading to see where they stand in the rankings.

Of the top 10 in his list, I really only know 2 reasonably well - his own company, VoIP Supply, and Bandwidth.com. He also noted some familiar honorable mentions - M5, Grandstream and VoIP Logic.

I did an additional filter of my own, just on telecom companies, and have one more to add of note that has a strong VoIP focus - Genband.

I'm not familiar with many of the other companies here, so I could well be missing a few, but these are the ones that fall into my everyday purview. No doubt you'll find others of note if you care to wade through the lists.

Garrett has done most of the heavy lifting, though, and I trust his judgment enough to say this is a pretty good barometer of who's doing well in our space, at least in terms of what the mainstream business press is looking for.

If you want pick through the lists and shout out a few others we should know about, by all means, join the conversation.


Technorati tags: Inc Magazine, Garrett Smith, Jon Arnold, VoIP

Mobile VoIP - Update

Looks like I posted a touch too early on this topic yesterday.

Olga's Business Week article was posted right after midnight, and if I'd waited a bit longer I would have had all this in one post today.

Anyhow, she covers the ground nicely and talks about a new one I hadn't come across yet - Gorilla Mobile. My comments didn't make their way into the article, but most of what's there is familiar to what we talked about on Friday.

If you're interested in this topic, the BW article links to a post from yesterday by Dean Foust about making VoIP calls while flying. This is an important sub-story to the overall mobile VoIP theme and Dean cites Andy's post that I referenced yesterday. It's great to see Andy's stuff getting this kind of coverage, but I don't like seeing him simply being referred to as "a poster". Hopefully next time around Dean will have a better handle to use for Andy. :-)


Technorati tags: mobile VoIP, Business Week, Jon Arnold, Andy Abramson

Mobile VoIP - Easier Said Than Done

Wanted to pick up on a few threads here that I think point to a topic we're going to keep hearing about - why isn't mobile VoIP happening?

Of course the answer depends on who you talk to, but it's certainly getting people's attention and giving rise to some interesting questions. I've always been a fan of a mobile user's best friend - such as Truphone, fring, Jajah, Mobivox, Rebtel, etc. Admittedly, since I don't travel much, I don't have much utility for these services, but in the course of my work, I certainly understand the value proposition.

I think about this topic from time to time, but the ball got rolling for me on Friday when Olga Kharif of Business Week interviewed me on this topic. Whenever Olga calls me, there's usually a good story. She hasn't turned this into an article yet, but she prefaced the story with a post about mobile VoIP to her Tech Beat blog on Thursday. I'll update you if she does get an article running on this.

The theme hit me again with a really interesting post by Om Malik that I saw today. It was actually posted on Saturday - y'know, Om never stops...

His post went into very nice detail about how Nokia is no longer supporting mobile VoIP on certain N-Series phones, and concludes that Nokia is off the mark doing this. It's a great read and basically shows how the mobile operators still have the market power and can call the shots with handset vendors as to what services are going to run over their networks. Very interesting stuff.

This topic has come up a number of times on many blogs in recent months, but this post seemed to tie in nicely with what Olga is picking up on. To me, it's a simply a repeat of how landline operators initially responded to VoIP, and the pattern is very predictable. Eventually we'll get our mobile VoIP, but the carriers will only support it when they're good and ready - and they're not ready yet. As usual, Om's post generated loads of comments, and these are another barometer of how well Nokia's actions are going over - not.

Going in reverse motion, I need to bring in Andy Abramson's post from last week that cited a nice Wall Street Journal article about mobile VoIP. It's not really a critical analysis, but it's great mainstream coverage that I'm sure will eventually get more people wondering about this too.

Oh, and for a nice twist how you can do mobile VoIP even when you're not supposed to, Andy's got a great story to tell about what he did the other day. The tool